[Knoxville, TN] Senior PC Support Technician,

Job Title: Senior PC Support Technician

Duration: 12 months (Possibility of Extension)

Location: Knoxville, TN USA

Pay Rate: $35 - $38 hourly on W2

Job Brief

Provide daily hardware support to end users for PCs, laptops, tablets, and printers, for both on-premises and remote users.

Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers, and other technical devices specific to business operation.

Practice daily asset management of equipment such as but not limited to: Leased and purchased PCs, printers, registers, credit card pin pads, etc.

Duties and Responsibilities

• Provide daily hardware and software support specific to business operations and various projects.
• Respond in a timely manner to incident tickets for end user-related support issues regarding MS Windows, business applications, and hardware problems.
• Image and Stage new hardware specific to business operation.
• Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).

Qualifications

• An associate or bachelor's degree in information systems, computer science, or a related field is preferred.
• Experience in lieu of a degree may be considered.
• Requires 6-8 years of experience supporting complex end user technologies.
• Experience with operating system installations deployed from MECM (SCCM).
• Experience with PXE and Boot media to be used in production environments in conjunction with MECM.
• Experience with software deployment and endpoint management using Bigfixs preferred.
• Computer certifications from CompTia A+, Network+, Security+ are preferred.
• Working knowledge of Windows Servers, Active Directory, MS, MS Entra, PowerShell, Group Policies, MS Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
• Knowledge of building Images and scripting is desired.

I look forward to connecting soon!

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.