Customer Service Sales Representative

Who We Are

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.

Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.

At Qualfon, you'll find more than just a job, you'll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.

What you'll do:

As a Customer Service Sales Representative, you will be responsible for handling inbound calls related to HVAC warranty inquiries while also providing general customer service and call triage support. This role serves as the first point of contact for customers, accurately identifying their needs, resolving warrantyrelated questions when possible, and transferring calls to the appropriate department for additional assistance when required.

Verify customer information, warranty eligibility, and service details
• Provide clear and professional explanations regarding HVAC warranty processes, timelines, and next steps
• Perform customer service triage, identifying the nature of each call and routing customers to the correct department (e.g., technical support, dispatch, claims, billing)
• Accurately document call details, actions taken, and transfers in internal systems
• Maintain a high level of customer satisfaction through professional, empathetic, and solutionfocused communication
• Follow established call handling procedures, scripts, and compliance guidelines
• Meet or exceed quality, productivity, and attendance expectations
• Escalate complex or urgent issues according to defined procedures

What you'll bring:

Work at Home Requirement - We will provide the Computer and Equipment for this position.

• High-speed Internet via wired Ethernet connection, no Wi-Fi, Satellite or Hot spot
• Upload speed of 25 Mbps; Download speed of 50 Mbps
• Internet providers must be highly stable with 1% or less packet loss
• Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.
• Must live in the Texas**

What We Offer:

We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Medical, Dental & Vision Coverage with multiple plan options
• Telemedicine & Mental Health Support for convenient care
• Paid Time Off (PTO) that grows with your tenure
• 401(k) with Company Match to help you plan for the future
• Employee Assistance Program (EAP) with free counseling and wellness resources
• Company-Paid Life & Disability Insurance for added peace of mind
• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
• Voluntary Benefits including accident, critical illness, hospital coverage, and more
• Additional Perks like legal assistance, identity protection, and pet insurance

EEO Statement

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.