Applications Programmer, Salesforce Marketing Cloud

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a Applications Programmer, Salesforce Marketing Cloud to join us.

Duties and Responsibilities:

Configure and support Salesforce Marketing Cloud, including Email Studio, Journey
• Builder, Automation Studio, Content Builder, and Mobile Connect (SMS)
• Assist with SMS enablement, including short code acquisition support, keyword configuration, opt-in/opt-out management, and compliance alignment
• Develop automated journeys, triggered sends, and scheduled communications across email and SMS
• Build and maintain data extensions, SQL queries, and audience segmentation
• Implement dynamic and personalized content using AMP script
• Support integrations between Marketing Cloud and State of Maryland systems
• Troubleshoot campaign, SMS, data, and automation issues
• Follow State of Maryland governance, security, privacy, and approval processes
• Produce basic technical documentation and support knowledge transfer
• Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies.

Education and Years of Experience:

• A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or
  three (3) years of equivalent experience in a related field.
• A Master's Degree is preferred.

Minimum Skills & Certifications:

• A minimum of three (3) years of experience in Salesforce Marketing Cloud development.
• Hands-on experience with AMP script and SQL in Marketing Cloud.
• Experience implementing or supporting SMS messaging, including consent management.
• Familiarity with regulated or public-sector environments (PIl, compliance, security).
• Ability to work effectively in a staff augmentation role under state direction.
• Experience with Mobile Connect, SMS compliance, and short code provisioning processes.
• Experience supporting government agencies or health organizations.
• Knowledge of accessibility standards (c.g., WAG / Section 50g).
• Experience integrating Marketing Cloud with Salesforce.

Required Skills & Certifications:

• A minimum of five (5) years of Salesforce experience in Marketing Cloud development
• Salesforce Marketing Cloud Developer or Consultant certification.
• Experience with MobileConnect, SMS compliance, and short code provisioning processes.
• Experience supporting government agencies or health organizations.
• Knowledge of accessibility standards, e.g., WCAG / Section 508.
• Experience in integrating Marketing Cloud with Salesforce CRM.
• Salesforce Marketing Cloud Developer or Consultant certification.

Background Requirements: Must be able to successfully complete a required fingerprint background investigation.

Citizenship Status Required: H 1B

Physical Requirements: None required for this position.

Location: 750 E. Pratt St, 6^th floor, Baltimore, MD 21202

Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.