Excellence Team Manager

Position Summary:

The Excellence Team Manager (ETM) provides leadership and supervision to a team of staff who support the Services & Programs Division. This role focuses on building a cohesive, engaged team; monitoring and supporting individual staff performance; and ensuring services are delivered in a consistent, high-quality, and coordinated manner aligned with organizational standards. The ETM maintains positive working relationships with stakeholders and is accountable for team operations within the assigned area, including oversight of budgets and responsible use of resources.

Day in the life: In a typical day, an Excellence Team Manager can expect to...

• People Leadership & Development: Provides direction, support, and development opportunities to Excellence Team staff. Builds a positive, accountable, and engaged team environment that supports effective day-to-day operations.
• Quality Assurance: Provides oversight, resources, and continuous improvement support for services delivered by the Excellence Team. Ensures team practices are consistent, well-documented, and aligned with organizational standards.
• Operational Leadership & Effectiveness: Provides leadership, coordination, and project support for the Excellence Team and other stakeholders.
• Financial Management: Supports the Senior Manager in budget and resources management for assigned areas using approved financial guidelines and accepted practices, policies and procedures. Financial decisions are made in consultation with the Senior Manager and Director based on factual information, proactive planning, and the best interests of the division and organization.

Job Pay & Perks:

• Pay range: $81,641 - $99,784 per year
• This is a scheduled-hybrid role whose essential functions require work to be conducted at a physical location, which may include a GESMN or partner facility, at least two (2) days per week. The remaining days can be worked from the employee's home office or a designated community setting as directed by the manager.
• Goodwill-Easter Seals Minnesota (GESMN) prioritizes work-life balance. We offer competitive pay, flexible hours, generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, and an employee discount!

About You:

Required Knowledge & Skills:

• Knowledge of management, supervision and training practices
• Strong verbal and written communication skills
• Knowledge of social service systems and supports: WIA, school systems, MFIP, MA, SNAP, Housing
• Supports, and other related systems and supports
• Familiarity with grant process, nonprofit funding sources and what quality services and programs look like for people with disabilities and disadvantages
• Ability to manage training and mentoring of staff
• Experience with financial management
• Desire and ability to lead change initiatives
• Ability to meet deadlines and achieve required outcomes
• Effective prioritization and organizational skills

Prior Experience & Education:

• 3+ years of relevant experience preferred
• 2+ years of experience leading a team
• Experience in social services or related field strongly preferred.
• Bachelor's degree in related field preferred

About Us:

Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don't know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.