Customer Experience Associate - Project Support

Job Summary

The Customer Experience Associate - Project Support (Entry Level) role supports the Marketing team in enhancing customer engagement and overall experience at a customer center location. This position focuses on assisting with structured projects aimed at improving customer visit processes, event readiness, and retail support operations. The role provides hands-on experience in customer experience, branding, and project coordination, with clear guidance, defined deliverables, and collaboration across cross-functional teams.

Job Responsibilities

• Assist in reviewing and evaluating current customer visit and tour processes
• Gather and organize feedback to identify opportunities for improvement
• Support the development and update of checklists, templates, and planning tools
• Prepare materials for customer visits, including welcome items, badges, and schedules
• Track visit details and assist in maintaining organized records under team guidance
• Support the organization and preparation of merchandise for events, tours, and gift kits
• Assist with inventory coordination for customer visits and high-demand periods
• Document guidelines and checklists to improve event and retail support readiness
• Participate in the execution of events and customer visits with team direction
• Assist in piloting updated processes and gathering feedback on effectiveness
• Prepare basic documentation and reference materials for project implementation
• Support coordination, follow-up activities, and communication across teams
• Collaborate with Marketing, Operations, and customer-facing teams to support project goals
• Manage assigned tasks, timelines, and materials in alignment with project priorities
• Adjust workload as needed to support customer visits and event-related activities

Job Requirements

• Strong organizational skills and attention to detail
• Clear written and verbal communication skills
• Ability to interact professionally with customers and internal teams
• Willingness to learn and take on new responsibilities
• Basic proficiency in Microsoft Office applications, including Excel and PowerPoint
• Ability to work independently with guidance and direction
• Flexibility to adapt to changing schedules based on project and event needs

Education

• High school diploma or equivalent required
• Relevant coursework or ongoing education in marketing, business, or a related field is preferred

Work Experience

• Previous experience in customer service, retail, hospitality, or event support is helpful but not required
• Exposure to project coordination or marketing-related activities is a plus