Operations Director

At EBI we're committed to providing deep technical, industry and commercial real estate expertise to help our clients navigate complexity and realize maximum value for their assets. For 35 years we've been helping investors, lenders, owners, developers, contractors, and property managers mitigate risk and optimize their built facilities for maximum economic, safety, and environmental value. We're unique in our ability to deliver high quality, responsive services across the entire asset lifecycle, from rapid assessments, to advisory, to implementation and verification services, nationwide. Unlike other environmental consulting firms, we provide the full suite of commercial real estate and asset management services through to improvement and verification. Our experts leverage our proprietary assessment methodologies, benchmarking, regulation, and analytics tools across six core domains.

EBI is your environmental, sustainability, engineering and health and safety partner, nationwide.

Assess. Advise. Improve. Verify.

Position Summary

EBI Consulting is seeking a Director of Operations to lead our Commercial Real Estate Due Diligence Practice, focused on equity and debt-level acquisitions. This role oversees the delivery of Acquisition Property Condition Reports (APCRs), Property Condition Assessments (PCAs), Capital Needs Assessments (CNAs), and related services supporting complex real estate transactions. EBI's acquisition-level assessments deliver a higher standard than traditional ASTM reports, requiring deeper technical analysis, accelerated timelines, and a consultative, client-specific approach. These reports provide investors and lenders with actionable insights to inform investment decisions, risk management, and capital planning.

The Director will drive operational performance, technical quality, and team execution across a national portfolio of projects. Responsibilities include aligning multidisciplinary teams and clients to define scopes, ensuring consistent delivery of high-quality, tailored reports, and overseeing projects across diverse property types and complexity levels. Deliverables may include evaluation of key building systems such as roofing, MEP, facade, and structural components, supported by internal and external subject matter experts. The ideal candidate brings strong acquisitions due diligence experience, operational leadership, and the ability to scale teams in a fast-paced, transaction-driven environment.

This position reports directly to the Vice President of Operations and can be either a hybrid or remote, work from home position depending on the location of the successful candidate. As such, candidates must be comfortable and able to thrive in either of these working environments to be considered.

Essential Duties and Responsibilities

Operational & Financial Leadership

• Own full P&L performance, including revenue, margins, backlog, and utilization
• Manage pipeline, staffing capacity, and work-in-progress to ensure efficient delivery
• Drive pricing strategy, cost control, budgeting, and forecasting

Strategy & Practice Growth

• Define and execute strategy for acquisitions-focused due diligence services
• Expand service offerings, geographic reach, and key client relationships
• Implement process improvements to enhance efficiency, quality, and client experience

Team Leadership & Performance

• Lead, develop, and manage a distributed team of project managers and technical staff
• Establish KPIs and performance metrics; oversee hiring, onboarding, and retention
• Foster a high-performance, collaborative culture

Client Engagement & Business Development

• Partner with Sales on pursuits, proposals, and scope development
• Maintain relationships with lenders, investors, and institutional clients
• Support complex engagements with technical and operational expertise

Project Delivery & Quality Assurance

• Oversee execution of PCA/APCR projects in alignment with ASTM standards and client requirements
• Ensure high-quality, defensible reporting and monitor key delivery metrics
• Drive quality control and continuous improvement initiatives

Resource, Vendor & Cross-Functional Coordination

• Manage nationwide network of subconsultants and optimize resource allocation
• Collaborate with HR, Finance, IT, and Marketing to support operations and growth
• Support workforce planning and organizational alignment

Qualifications and Capabilities

• Bachelor's degree in Engineering, Architecture, Construction Management, Environmental Science, or related field
• 8+ years of experience in commercial real estate consulting, with a strong focus on Property Condition Assessments / due diligence
• Demonstrated leadership experience managing multi-location or remote teams
• Strong understanding of:

• ASTM E2018 PCA standards
• CRE transaction timelines and stakeholder expectations
• Project and operations management best practices

• Proven ability to manage financial performance (P&L), forecasting, and resource planning
• Experience supporting or collaborating with business development and client management teams

Application Disclaimer

At EBI, we cultivate a welcoming and collaborative culture. We are proud to be an Equal Employment Opportunity employer and encourage diverse candidates to apply. We do not discriminate against qualified individuals based on their status as a protected veteran or individuals with disabilities, nor do we discriminate based on sex, race, color, religion, national origin, age, marital status, gender identity, gender expression, or sexual orientation. All vendors are expected to maintain a working environment free from discrimination or harassment.

The reasonable estimate of the salary range for this position is $115,000 - $150,000. The salary range describes the minimum to maximum base salary range for this position across applicable US locations. This position may also be eligible for a bonus whereby total compensation may exceed base salary depending on individual performance. The actual compensation offered will be based on a range of factors that are considered in making compensation decisions including, but not limited to; geographic location, work experience, education, licensure requirements, knowledge, skills/level, qualifications and budget. For an overview of our benefits, please refer to our website.

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