Senior Director, Experience Acceleration

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As the Senior Director, Experience Acceleration, you will define and lead the strategy, platforms, and scalable capabilities that accelerate technical and demo experiences across the Global Solutions Consulting organization. This role owns the ecosystem of demo platforms, reusable storytelling assets, digital engagement tools, and pre-sales acceleration systems empowering Solutions Consultants and Partners worldwide.

You will architect a modern, intelligent experience acceleration framework that enables dynamic storytelling, scalable demo infrastructure, digital engagement distribution, and data-driven technical validation across the buyer journey.

By integrating automation, cloud-native infrastructure, and an intelligence layer across reusable assets and technical enablement tools, you will ensure consistent, high-impact experiences that accelerate pipeline progression, differentiate Genesys in competitive cycles, and improve technical win velocity at scale.

This is a strategic leadership role requiring visionary thinking, operational rigor, and the ability to align global stakeholders around a bold, future-state technical engagement strategy.

• Serve as the executive owner of all demo platforms, including Genesys Demo, and broader pre-sales acceleration tools supporting Solutions Consultants and Partners globally.

• Define and evolve a scalable platform and infrastructure strategy spanning interactive demo environments, digital demo distribution, and reusable technical engagement assets.

• Ensure alignment and integration across live demo experiences, digital engagement tools, and supporting SC systems to create a cohesive ecosystem.

• Establish governance, lifecycle management, performance standards, and scalability frameworks across the experience acceleration stack.

• Develop measurable KPIs tied to adoption, efficiency, reuse, digital engagement effectiveness, and technical win impact.

• Define and champion a forward-looking vision for AI-native demo and technical engagement experiences that adapt dynamically to industry, persona, and opportunity context.

• Lead the continued evolution of Genesys Demo and the broader engagement ecosystem across live, interactive, and digital channels.

• Design and implement an intelligence layer across reusable demo assets and supporting SC tools - enabling guided flows, contextual personalization, and scalable expertise.

• Build modular, composable architectures that accelerate creation of verticalized, partner-ready, and persona-based experiences.

• Develop and communicate a multi-year roadmap aligned to product innovation, AI advancements, sales acceleration priorities, and market differentiation.

• Translate strategy into clear execution milestones with measurable business outcomes.

• Drive modernization initiatives including automation-first provisioning, reusable frameworks, scalable deployment models, and improved digital engagement capabilities.

• Ensure the experience acceleration ecosystem evolves in lockstep with product roadmap priorities and go-to-market strategy.

• Build, lead, and inspire a high-performing team focused on demo platforms, technical enablement, and experience acceleration capabilities.

• Provide mentorship, strategic guidance, and performance coaching.

• Establish best practices and scalable processes across platform ownership, asset reuse, and tool optimization.

• Foster a culture of innovation, experimentation, and continuous improvement.

• Partner directly with regional Solutions Consulting and Partner leaders to introduce new capabilities and drive global adoption.

• Establish structured feedback loops to continuously optimize tools, workflows, asset libraries, and digital engagement experiences.

• Act as the strategic bridge between field teams and Product/Engineering to ensure experience acceleration capabilities evolve alongside product innovation.

• Provide executive leadership with regular reporting on platform performance, adoption trends, scalability improvements, and measurable business impact.

• Located in North America (U.S. or Canada)

• Bachelor's degree in a technical or related field; advanced degree preferred

• 10+ years of experience in Solutions Consulting, demo strategy, technical sales engineering, solutions architecture, or related technical leadership roles

• 5+ years leading high-performing technical, platform, or Solutions Consulting teams

• Proven experience owning and scaling demo environments, technical platforms, or pre-sales enablement ecosystems in a global organization

• Strong understanding of AI, CCaaS, Customer Experience, and Digital transformation domains

• Experience operating or supporting scalable cloud-based environments preferred

• Experience driving automation, standardization, and reuse across technical or pre-sales workflows

• Strong executive communication and stakeholder alignment skills

• Strategic thinker with the ability to translate vision into operational execution

• Experience with Salesforce, ServiceNow, and enterprise SaaS ecosystems is highly desirable

• Results-driven with a focus on measurable business impact

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

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