Operations Specialist

About Us:

How many companies can say they've been in business for over 179 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

We are seeking a detail-oriented and customer-focused Order Management / Customer Operations Specialist to support end-to-end order processing and customer service operations. This role is critical in ensuring accurate order fulfillment, seamless communication with internal and external stakeholders, and a high level of customer satisfaction

Sound Interesting?

Here's what you'll do:

• Manage day-to-day communication with internal and external customers via email, phone, web portals, shared mailboxes, and EDI systems

• Process customer and dealer purchase orders through SAP Order Management, including:Sales Orders, Deliveries, Goods Issue, BillingGoods Receipts, Invoice Receipts, and Invoice Clearing

• Handle orders from multiple platforms (e.g., web-based portals, EDI systems, and third-party platforms)

• Generate invoices and support accounts receivable processes and documentation

• Investigate and resolve customer inquiries by identifying root causes and ensuring timely resolution

• Manage inventory allocation based on delivery timelines, customer priority, and supply constraints

• Coordinate product movement across the distribution network to meet delivery commitments

• Partner cross-functionally with Sales, Operations, Supply Chain, Finance, and Warehouse teams to ensure efficient order processing

• Support Sales team with operational and logistics needs

• Process returns, exchanges, and cancellations, including coordination of transportation and documentation

• Research return orders and prepare commercial invoices in alignment with trade compliance requirements

• Liaise with Warehouse, Headquarters, and Field Service teams to ensure timely turnaround of return orders

• Run and analyze daily operational reports (inventory, delivery schedules, order status)

• Monitor new sales orders and follow up with relevant teams to ensure timely processing

• Maintain and organize shared mailboxes and internal documentation

• Update and maintain SAP data, including analyzing and correcting system errors

• Ensure compliance with company policies, procedures, and regulatory requirements

• Provide backup support and assist team members as needed

Do you qualify?

• Bachelor's degree in Business or a related field preferred

• Minimum of 2-4 years of experience in order management, customer operations, or related functions

• Experience with EDI implementation required

• Hands-on experience with ERP/CRM systems (SAP and Salesforce preferred)

• Strong analytical, problem-solving, and technical skills; advanced proficiency in Microsoft Excel required

• Experience with e-commerce platforms, U.S. retailers/national accounts, and 3PL environments is a plus

Compensation:

• The annual base pay range for this position is $59,000 - $74,000.

• Actual compensation may vary based on factors such as job location, scope of the role, candidate qualifications, education, experience, and the complexity or specialization of the position.

• This role is also eligible for a performance-based bonus or sales commission, where applicable.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).