Patient Access Rep II

Job Title: Patient Access Rep II

Location: Union (UNC)

Department Name: Patient Access Services

Req #: 0000242261

Status: Hourly

Shift: Day

Pay Range: $21.23 - $26.60 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Access Representative II position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data. The Patient Access Rep II is an advanced role responsible for complex account resolution through work queue management and supports leadership in process improvement efforts.

Qualifications:

Required:

• High School Diploma
• Effective communication, analytical, organizational skills.
• Computer skills

Preferred:

• Minimum of 1 year Hospital Based Patient Access experience
• Medical terminology experience
• Bilingual preferred
• Epic HB preferred

Scheduling Requirements:

• Day shift, 8:30am-5:00pm
• Monday through Friday
• Full-Time, 40 hours per week

Essential Functions:

• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Utilizes the electronic medical record EMR system to determine and expedite patient throughput and the arrival process
• Verifies patient appointment, service location and provides clear direction to patients and visitors
• Ambassador of the IPAD Kiosks Welcome process
• Coordinates and collaborates with the service department for scheduled and add on visits
• Demonstrates proficiency in the entire preregistration, registration, and encounter clearance processes
• Meets all requirements and responsibilities of the Patient Access Representative 1 position,
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for preregistration an or registration based on assigned work
• Obtains and documents all demographic information to accurately identify the patient
• Obtains insurance information and initiates the verification and authorization process with providers, central access and service department
• Completes verification of coverage of all insurances and financial clearance
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered issue receipt and completes daily reconciliation of all cash collections
• Responsible to review work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
• Maintains departmental standards of efficiency, accuracy and productivity
• Complies with organizational, facility, and departmental policies
• Maintains department productivity by asking for additional duties when patient flow permits
• Participates in creating a positive environment for patient and colleague satisfaction
• Demonstrates initiative and motivation in role proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Participate in training all training both formally assigned, newsletters, job aides, in services, staff meetings, huddles and facility assigned trainings

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ....and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer