New

Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Menomonee Falls
Apr 16, 2026
Job Title: Customer Service Representative Job Description The Customer Service Representative accurately enters and manages customer orders in an ERP system while providing responsive, professional support to a dealer network and internal stakeholders. This role focuses on order management, issue resolution, and cross-functional collaboration to ensure timely, accurate, and seamless order processing in a fast-paced environment. Responsibilities * Accurately enter customer orders into the ERP system and validate all order details to ensure completeness and accuracy. * Perform order validation and resolve exceptions, including pricing discrepancies and other order-related issues. * Handle order-related issues or customer complaints promptly and efficiently, ensuring a professional and solution-focused approach. * Maintain accurate records of all orders, purchase orders, and order confirmations in the system. * Monitor orders throughout the process, including processing credits, cancellations, and purchase order revisions as needed. * Manage customer service issues related to returns, exchanges, and order modifications, ensuring clear communication and timely resolution. * Handle inbound customer calls and emails regarding orders, products, and services, providing clear and courteous support. * Collaborate closely with sales, logistics, finance, production, planning, warehouse, and shipping teams to ensure seamless order processing. * Support and respond to dealer network inquiries (not end users), focusing on Tier 0 and Tier 1 accounts and lower-volume, non-white-glove customers. * Take on phone queue responsibilities after completing approximately 45-60 days of training. * Maintain high standards of accuracy, timeliness, and responsiveness, including processing orders within 48 hours and acknowledging emails within 48 hours. * Consistently demonstrate patience, empathy, and professionalism in all customer and internal interactions. * Contribute to a collaborative team environment by sharing information, supporting colleagues, and participating in team initiatives. Essential Skills * Minimum of 2+ years of experience in order management, customer service, or a related field. * High school diploma or equivalent. * Hands-on ERP experience with systems such as SAP, Oracle, Sightline, or similar platforms. * Familiarity with order processing systems and software, including ERP and CRM tools. * Experience in a call center or phone-based customer support environment. * Strong customer service skills with the ability to handle inquiries, issues, and complaints professionally. * Comfort interacting with cross-functional teams such as sales, logistics, finance, production, planning, warehouse, and shipping. * Good verbal and written communication abilities to clearly convey information via phone, email, and messaging. * Strong problem-solving skills with the ability to analyze issues and identify appropriate solutions. * High degree of accuracy and attention to detail in data entry and documentation. * Patience, empathy, and professionalism when working with customers and internal partners. Additional Skills & Qualifications * Experience in a manufacturing environment is strongly preferred. * Basic knowledge of Microsoft Office Suite. * Experience in supply chain, retail, or manufacturing is a plus. * Positive attitude and a proactive approach to work. * Team player who collaborates effectively in a close-knit group. * Strong interpersonal skills with the ability to build rapport with customers and colleagues. * Demonstrated ability to manage multiple tasks while maintaining accuracy and responsiveness. * Comfort working in a structured environment with performance reviews and expectations around quality and timeliness. Why Work Here? You will join a large, established organization that offers room to grow and opportunities to extend your engagement beyond the initial contract. You will work with a close-knit team of around 25 people who value collaboration, support, and strong working relationships. The company promotes a professional yet flexible culture, including a hybrid work model that supports work-life balance and a dress-for-your-day approach that allows you to feel comfortable while remaining professional. Work Environment This role operates in a normal office setting with prolonged periods of sitting and consistent computer use. Work typically follows a Monday-Friday schedule from 8:00 a.m. to 4:30 p.m. Eastern Time, with a standard work week of Monday through Friday 8:00 a.m. to 5:00 p.m. and occasional weekend work as needed. The position follows a hybrid model, requiring on-site presence at least two days per week, with Wednesday designated as a core on-site day. You will regularly communicate information and ideas by phone, email, and messaging while working closely with a team of approximately 25 colleagues in a collaborative environment. The organization supports a "dress for your day" attire policy, allowing you to tailor your dress to the nature of your work and meetings while maintaining a professional appearance. Job Type & LocationThis is a Contract position based out of Menomonee Falls, WI. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Menomonee Falls,WI. Application DeadlineThis position is anticipated to close on Apr 22, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.