UX Operations Specialist (III)

This is an exceptional opportunity to join a leading technology company that is shaping the future of digital experiences, in partnership with Aquent. This organization is at the forefront of innovation, driving impactful change across its vast user base and continually redefining what's possible. You'll be contributing to a mission-driven environment where creativity and user-centric design are paramount, directly influencing products that touch millions of lives daily.

Are you a strategic thinker with a passion for user experience and operational excellence? We are seeking a dynamic professional to join our team and make a significant impact on how we deliver outstanding user experiences. In this pivotal role, you will be instrumental in identifying opportunities for UX excellence, driving critical programs, and fostering a culture of user-centered development. Your work will directly enhance user insights, optimize analytical efforts, and ensure seamless collaboration across diverse teams, contributing to the success of groundbreaking initiatives. If you thrive in a fast-paced environment and are ready to self-direct your work while influencing cross-functional partners, this is your chance to shine.

**What you'll do:**

* 5 years developing a strategic point of view on priorities, identifying areas for improvement, and dependencies between programs to enhance user and team effectiveness.

* Lead and implement analytical efforts for broad, cross-functional projects, programs, and strategies, ensuring a direct and meaningful impact on business outcomes.

* Drive continuous improvement and optimization by developing compelling business cases and engaging with key partners.

* Design and implement measurable, scalable, and repeatable processes and tools that facilitate seamless cross-functional collaborations and handoffs.

* Proactively monitor project outcomes, providing necessary follow-ups and adjustments to ensure solutions effectively address identified issues and achieve desired results.

* Contribute to the definition, integration, and reporting of key UX metrics, establishing baselines, tracking progress, and driving cross-functional alignment to foster a user-centered development culture.

* Build systems to capture, track, and report UX impact metrics, leveraging data to influence program plans and identify gaps and opportunities.

* Drive collaboration across UX teams, managing complex working groups independently and transforming challenges into efficient organizational processes.

* Cultivate strong relationships with stakeholders and partner teams, understanding their goals and facilitating their achievement through strategic prioritization and collaboration.

* Scope and scale work by actively building connections and synergies with other teams and areas of expertise, ensuring effective collaboration throughout the UX product lifecycle.

* Communicate effectively in various settings, challenging appropriately, and deeply understanding the UX community's needs to add value and deliver impactful narratives and analyses.

* Ensure high-quality outcomes by following project deliverables through implementation and landings, providing follow-ups or retrospectives as needed.

**Must-Have Qualifications:**

* Proficiency in risk management.

* Demonstrated experience in UX Program, Project, or Operations management.

* Ability to manage meetings effectively.

* Strong situational leadership skills.

* Deep understanding of the product development lifecycle.

* Solid UX business acumen.

* Expertise in data analysis and synthesis for UX.

* Comprehensive industry knowledge.

* Commitment to product excellence.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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