Manager, Customer Service

Hungry for a career that's as rewarding as it is delicious?

At Aspire Bakeries, we don't just bake breads, cookies, and cakes - we create foods that bring people together. From La Brea Bakery artisan breads to Otis Spunkmeyer cookies, our products are enjoyed by millions of people every day. And behind every bite are talented manufacturing and support teams who take pride in their work and our food.

We're looking for hard-working people who will bring integrity, creativity, and a passion for excellence to everything they do - whether that's on the bakery floor, in the office, or supporting customers. In return, we offer a workplace culture built on care, ownership, and growth - where your contributions matter and your career can rise as high as our bread loaves!

With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around bakery solution. If you're ready to grow with us, we'd love to hear from you.

Why You'll Love Working at Aspire Bakeries

• Culture - Our culture thrives on collaboration, diversity, and a shared passion for excellence. We support team members, empower growth, and encourage everyone to bring their authentic selves to work.
• Health & Wellness - Comprehensive medical, dental, and vision coverage, plus company-paid life insurance and additional voluntary options to fit your needs.
• Work-Life Balance - Paid parental leave, generous paid time off, and holidays so you can recharge and spend time on what matters most.
• Financial Security - A competitive 401(k) with immediate company match, plus short- and long-term disability coverage for peace of mind.
• Growth & Development - Opportunities to build skills, grow your career, and develop expertise through Aspire Bakeries' learning and development programs.
• Flexibility & Support - HSA and FSA plans to help you manage everyday expenses.
• Recognition & Rewards - Performance incentive plans that celebrate achievements across sales, bakery performance, and individual contributions.

About the Role

We are seeking a Customer Service Manager to join our team at our Ontario Bakery.In this role, you will be accountable for delivering world-class customer service while leading a high-performing team, driving operational excellence, and strengthening customer and cross-functional partnerships. This role plays a critical part in ensuring customer satisfaction, efficient order fulfillment, and continuous process improvement across the customer service function.

This role requires you to be onsite in our Ontario Bakeryfour days per week, providing hands-on leadership, close collaboration with cross-functional partners, and daily visibility into the operation.

Compensation

• Salary Range: $85,000 - $100,000

Core Accountabilities (What You'll Be Doing)

• Lead and develop the customer service team to deliver consistent, world-class service aligned with Aspire Bakeries' Customer Centric Strategy.
• Drive performance and accountability through KPI development, monitoring, reporting, and continuous improvement initiatives.
• Oversee order management operations, ensuring accurate order entry, confirmation, fulfillment, and resolution of order or delivery issues.
• Manage customer escalations and relationships, delivering cost-effective resolutions while addressing root causes and strengthening long-term partnerships.
• Collaborate cross-functionally with sales, logistics, warehousing, planning, IT, and finance to resolve inventory, transportation, and service challenges.
• Forecast and plan resources to support seasonal volume changes, including staffing, training, and cost management.
• Leverage SAP or ERP systems to monitor order flow, identify process gaps, and implement operational improvements.

Minimum Qualifications (What You Bring to the Table)

• College degree or equivalent combination of education and relevant experience
• Minimum 5 years of customer service management experience leading teams of 5 or more employees
• Demonstrated ability to analyze data and translate insights into actionable plans
• Strong working knowledge of customer service operations, order management, and escalation handling
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Working knowledge of SAP or a comparable ERP system with hands-on experience in order management, billing, or supply chain module
• Ability to manage multiple priorities while maintaining strong attention to detail

Preferred Qualifications (Extra Ingredients for Success)

• Experience in a food manufacturing or manufacturing environment
• Knowledge of manufacturing supply chain and inventory management principles
• Experience training and coaching teams to drive performance and engagement
• Familiarity with SAP SD, AR, or MM modules
• Experience supporting logistics, transportation, or traceability functions

Call to Action

Ready to grow your career with a company that values your work and your future?
Apply today and become part of our team at Aspire Bakeries!

Aspire Bakeries LLC values the contribution each Team Member brings to our organization. The final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to location, shift, education, skill, and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed in this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreements.

Aspire Bakeries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. We do not use artificial intelligence (AI) tools to screen, assess, or select applicants.