Supervisor, Provider Enrollment

The Supervisor, Provider Enrollment is a front-line people leader responsible for overseeing the daily operations and performance of a team of Provider Enrollment Specialists supporting Out-of-State Medicaid enrollment activities. This role ensures provider enrollment work is executed accurately, timely, and in compliance with payer requirements, regulatory standards, and client expectations. The Supervisor is accountable for monitoring team performance, managing work queues, and providing ongoing coaching and development to drive productivity, quality, and service excellence. This role exercises independent judgment to prioritize work, resolve operational challenges, and support the consistent and compliant execution of provider enrollment processes across multiple states and payers.

• Directly oversee the day-to-day operations and performance of assigned Provider Enrollment Specialists, ensuring work is completed accurately, timely, and in alignment with established workflows and client expectations.
• Monitor team performance against productivity, quality, and timeliness standards; proactively address gaps and drive consistent results
• Hold team members accountable to performance, attendance, and behavioral expectations through clear communication, coaching, and follow-up
• Provide ongoing coaching, guidance, and development to strengthen team capability and engagement
• Deliver timely, direct, and constructive feedback, including leading difficult conversations with professionalism and respect
• Conduct regular performance discussions, including goal setting, performance reviews, and development planning
• Manage and assign team worklists and enrollment pipelines, prioritizing workload to meet submission deadlines and service level expectations
• Oversee the collection, verification, and submission of provider enrollment applications (both electronic and paper) across multiple state Medicaid programs
• Ensure timely completion of initial enrollments, re-enrollments, updates, and terminations
• Monitor and maintain accuracy of provider data, documentation, and enrollment records within internal systems
• Serve as the primary escalation point for day-to-day enrollment issues, including application deficiencies, denials, and payer follow-up
• Ensure adherence to internal processes, quality standards, and regulatory requirements, including HIPAA compliance
• Ensure team adherence to established enrollment policies, procedures, and state-specific requirements
• Review team output for accuracy, completeness, and compliance with submission standards
• Identify recurring errors, delays, or workflow challenges and escalate trends to leadership
• Reinforce best practices and provide guidance to improve quality and consistency of work
• Support resolution of client-related enrollment issues in partnership with internal stakeholders
• Participate in internal and external meetings as needed to address operational issues or clarify requirements
• Collaborate with internal teams to ensure alignment on workflows, timelines, and deliverables
• Communicate effectively with leadership regarding performance concerns, risks, and operational challenges
• Support hiring, onboarding, and training of new team members to ensure successful integration
• Reinforce training, standard operating procedures, and process updates with the team
• Foster a positive, accountable team environment aligned with EnableComp's Core Values
• Encourage team engagement, ownership, and continuous improvement in daily work
• Other duties as required

• High School Diploma or GED required. Associates or Bachelor's Degree a plus.
• 5 years' experience in healthcare field working in billing or collections.
• 2+ years of experience in provider enrollment, credentialling, or Medicaid enrollment strongly preferred
• 1-2 years supervisory or team lead experience.
• Working knowledge of provider enrollment processes, including multi-state Medicaid requirements and credentialing documentation (e.g., NPI, DEA, licenses, CLIA)
• Strong organizational, analytical, and problem-solving skills
• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
• Timely and regular attendance.
• Equivalent combination of education and experience will be considered
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Practices and adheres to EnableComp's Core Values, Vision and Mission
• Must demonstrate exceptional interpersonal skills and exhibit an approachable nature to answer questions from staff and mentor and train others regularly.
• Can-do attitude with service-oriented approach and strong sense of urgency with skills to develop and coach team members.
• Must be a self-starter and able to work independently without direct supervision.
• Proven written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Appropriately handle stress and interact cooperatively with others (at all levels of the organization).
• Proven experience working with external clients; strong customer service skills and business acumen.
• Ability to prioritize and manage multiple competing priorities and projects concurrently.
• Ability to work independently and exercise sound judgment in day-to-day decision-making
• Ability to handle stress and interact effectively with stakeholders at all levels
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment
• General office environment; must be able to sit for long periods of time.