Operations Senior Manager

What You'll Do:

• Establishes operational objectives, processes, procedures and priorities for a department selecting methods, techniques and evaluation criteria for obtaining results.
• Manages hourly Title Examiner employees.
• Presents projects for management approval; approves overall solutions, designs and cost estimates for projects. Monitors project status to assure adherence to cost, quality and schedule.
• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Approves hiring and compensation decisions.
• Facilitates work and problem resolution between work groups. May lead cross functional/inter-departmental projects and/or process improvement efforts.
• Develops long-range departmental planning and provides input to strategic planning. Involved in developing, modifying and executing policies, processes that impact business unit, and may have company-wide effect.
• Implements strategic policies by leveraging best practice frameworks, methods, techniques, and evaluation criteria for obtaining results.

What You'll Bring:

• Bachelor's degree or equivalent combination of education and experience.
• Advanced degree preferred.
• 7-10 years of directly related experience.
• 5+ years demonstrated experience in a supervisory or management role.
• Demonstrated success establishing, leading and maintaining effective working relationships at the Senior Management level.
• Successful track record designing, developing, and executing critical complex projects in more than one area of functional expertise.
• Ability to establish and maintain effective working relationships at the Senior Management level across functional groups and business units. Adeptness to change the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships.
• Strong capacity to communicate the function's vision and the department's direction and set aligned goals. Provides resources and creates systems to measure results. Has a good understanding of competitor, financial and industry dynamics.
• Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
• Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively.
• Collaboratively engages with leaders to create, identify and implement solutions to further effectiveness of the business.
• High level of business acumen, strategic agility, ability to develop others, and influence change.