Communications & Marketing Manager -Otolaryngology - 139271

The Department of Otolaryngology - Head & Neck Surgery is an independent academic department within UC San Diego School of Medicine dedicated to excellence in clinical care, research, and education. The department provides comprehensive subspecialty care across the spectrum of ear, nose, throat, and head & neck conditions and supports robust residency and fellowship training programs.

As a growing department with a focus on strengthening regional and national recognition, the department is committed to building a cohesive communications, marketing, and storytelling infrastructure to elevate its clinical, research, and academic missions.

Under the general direction of the Department Chair and Department Administrator, the Communications & Marketing Manager independently oversees a comprehensive communications and marketing program for the Department of Otolaryngology - Head & Neck Surgery.

The communications program includes written, visual, digital, and electronic communications. The incumbent collaborates with departmental leadership to develop and execute organizational communication and branding strategies and designs and implements information campaigns aligned with departmental priorities.

In addition, the incumbent provides executive communications and limited administrative coordination support to the Department Chair, including preparation of executive-level communications materials.

This position has a dotted reporting line to the School of Medicine communications director and collaborates with closely with Health Sciences and health system communications professionals to determine the best methodologies to reach key internal and external audiences on the department's education and research initiatives.

This position requires independent judgment, creativity, discretion, political acumen, and strong organizational skills in a fast-paced academic medical environment.

• Nine (9) years of related experience, education/training, OR a Bachelor's degree in communications, marketing, journalism, public relations, health care administration, or related field plus Five (5) years of related experience/training.

• Knowledge of all aspects of communications, including strategic planning for various media venues, technical aspects and requirements of various venues, and most appropriate and effective applications.

• Solid written, verbal, and interpersonal communication skills with demonstrated excellence in writing and editing, active listening and political acumen skills.

• Knowledge and understanding of technical applications to effectively direct technical staff, or personally perform technical work, including design concepts, various media, and applications. Thorough technical skills in computer applications for web production, image handling, publishing and design, illustration, presentation preparation, animation, web interaction, and/or other state-of-the-art web communication capabilities.

• Solid written, verbal, and interpersonal communication skills with demonstrated excellence in writing and editing, active listening and political acumen skills.

• Strong interviewing and storytelling skills. Ability to synthesize complex information into clear, compelling narratives.

• Knowledge and skills to advise and consult with management to ensure delivery of the desired message to the target and / or broad general audiences. Experience creating high quality, compelling content to help generate visibility for executive leadership, their initiatives and events.

• Solid written, verbal, interpersonal communications, active listening and political acumen skills. Ability to communicate effectively one-on-one or in group settings. Proven ability and experience to write copy and edit for accuracy and style. Working knowledge of proper English grammar, spelling, punctuation, sentence construction and effective journalistic style. Ability to write for executive leadership. Ability to write for a variety of audiences, particularly internal university audiences, especially academic and staff employees.

• Solid skills to create, develop and implement long- and short-term strategic communications plans.

• Demonstrated ability to manage multiple projects in a dynamic environment.

• Knowledge and skills to advise and consult with management to ensure delivery of the desired message to the target audience. Ability to provide executive-level communications support.

• Strong knowledge of website content management systems and social media platforms.

• Ability to evaluate effectiveness of communications strategies and recommend improvements.

• Solid skills to create, develop, and implement comprehensive long and short term strategic communications plans. Ability to quantify effectiveness of communication strategies; ability to evaluate and advise on effectiveness of communication strategies. Knowledge of the practices for marketing communications to support strategic messaging. Familiar with marketing techniques and products.

• Knowledge of location protocols and channels for communication internally and externally.

• Knowledge of the organization, its achievements, mission, vision, goals, policies, practices, infrastructure, and a strong knowledge of current affairs, and issues in higher education and / or health sciences.

• Demonstrated commitment to inclusive excellence in communications practices.

• Knowledge of Adobe Cloud, MyEmma, and Canva.

• Ability to maintain confidentiality.

• Work experience in an academic higher education setting and/or medical school.

• Employment is subject to a criminal background check.