Suite Attendant

Kraft Group LLC
$15.00 - $20.00 Hourly
United States, Massachusetts, Foxborough
Apr 15, 2026
Description SUMMARY: The Suite Attendant is responsible to provide exceptional customer service to internal and external Luxury Suites Guests and Suite Holders at the same time, the Suite Attendant is responsible for set up, maintaining the Suite during an event, anticipating guests needs and communicating with their Supervisors in the event any situation arises. The Suite Attendant position plays a critical role in the success of our operation. The Suite attendant is the main contact for our Suite Holder and their Guests at each event. DUTIES AND RESPONSIBILITIES Strive to offer each of our guests the perfect experience through a detailed understanding of the guests expectations, anticipating our guests needs and filling special requests with the help of management when needed Ability to deliver first class customer service to all guests ensuring all special requests and needs are met Ability to anticipate guests needs by fully understanding and paying careful attention to the event day order in order to ensure accuracy when guests arrive Ability to set-up catered events with care to all details and department standards Ability to make and serve alcoholic beverages with proper knowledge of each Ability to meet all service standards including, but not limited to wine service, table service and buffet service. Thoroughly break-down and clean up all service equipment and supplies following events, ensuring proper care and storage of all equipment and supplies Ability to handle guests needs in a fast and professional manner Ability to compile to food and sanitation standards in the suite Complete tasks in a variety of environments as assigned by management Complete all other duties as required by business or as instructed by management Special projects and assignments as business dictates SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities SKILLS AND QUALIFICATIONS 2+ years of experience in high volume catering or full-service dining preferred Knowledge of food and beverage service Maintain a professional demeanor and appearance Organized and attentive to detail Ability to work independently or with a team to complete tasks Ability to effectively communicate in English, written and verbal 18 years of age or older Flexible schedule; some nights, weekends and holidays will be required. Ability to fully commit to entire football season and off-season peak periods throughout the year. PHYSICAL DEMANDS Ability to stand and walk for extended periods of time Ability to lift 40lbs Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions WORK ENVIRONMENT Fast-paced work environment The noise level in the work environment is usually loud on event days OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.