Sales Contact Center Representative - Chicago - June 15th Start Date

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

The Sales Contact Center (SCC) at CDW supports customers through inbound and outbound sales and service interactions, delivering an exceptional customer experience while driving business results. SCC representatives serve as trusted ambassadors of the CDW brand - helping customers identify the right technology solutions, providing guidance throughout the buying process, and ensuring a seamless experience across every interaction.

While all SCC Representatives share a core set of responsibilities and expectations, specific day-to-day focus areas may vary by team.

What You'll Do (All SCC Representatives)

• Engage customers across phone and digital channels to support sales and service needs
• Provide best-in-class customer service while identifying opportunities to support customer needs through technology solutions
• Act as a trusted CDW ambassador, delivering professional, solutions-oriented interactions aligned with the CDW Way
• Accurately document customer interactions, orders, and account activity using internal systems and tools
• Collaborate with internal partners including Customer Relations and other SCC teams to resolve customer needs
• Meet or exceed assigned individual and team performance metrics, including sales, service, and quality goals
• Maintain awareness of and alignment with internal sales, service, and operational processes

Role-Specific Focus Areas
Onboarding Consumer Representative
Onboarding Consumer Representatives support new and repeat consumer customers through inbound phone and digital interactions, ensuring accurate account setup, appropriate alignment to CDW engagement models, and effective support throughout early transactions. The role also handles consumer sales activity, including quoting, order placement, follow up, and general customer service, while delivering professional, solutions-oriented support.

Additional responsibilities include:

• Manage inbound phone, chat and digital inquiries from new and consumer customers
• Execute accurate customer account setup across Salesforce and CDW.com, ensuring proper alignment to the correct engagement model
• Support earlystage sales activity, including quoting, order placement, and transactional followup
• Utilize standard tools and templates to connect customers to relevant resources and support channels
• Resolve customer issues independently when possible, escalating to appropriate internal teams as needed

PSCC / PSCCG Account Manager
PSCC and PSCCG Account Managers support inbound and outbound sales engagements with new and existing customers, with a primary focus on executing sales opportunities tied to CDW Partner Programs. The role builds and manages customer relationships, positions partner and CDW solutions to meet long term business needs, and drives sales through proactive pipeline management while delivering a consistent, high quality customer experience.

Additional responsibilities include:

• Execute proactive outbound outreach to prospective and existing customers
• Manage sales engagements with customer decisionmakers, from initial contact through close
• Advance Partner Program opportunities through effective opportunity identification, quoting, and deal execution
• Position CDW and partner solutions to address customer needs and support longterm value creation
• Actively manage personal quote pipeline, including timely followup to drive deal progression and closure
• Identify and act on opportunities to upsell or crosssell additional products and services
• Proactively engage customers for servicerelated followup when required to support active or completed sales

What We're Looking For

• High School diploma or equivalent
• 1+ year of call center experience
• 1+ year of sales experience
• Strong interest in customer service and/or sales
• Excellent verbal and written communication skills
• Strong organizational and time management skills, with the ability to multitask in a fast-paced environment
• Ability to work independently and collaboratively in a team-oriented, structured environment
• Demonstrated problem-solving skills and ability to resolve customer issues efficiently
• Professional phone and written communication etiquette
• Basic computer proficiency; Microsoft experience preferred

This role is paid at $18.00 per hour and is eligible for overtime. This position is also eligible for an annual bonus, with target bonus opportunities ranging from 10% of annual base pay up to $20,000, subject to the terms and conditions of the applicable bonus plan.

Benefits overview: http://cdw.benefit-info.com/

CDW is committed to being an AI-fluent organization

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.