POSITION SUMMARY:
Responsible for a variety of roles, including but not limited to customer service, claim processing, and cash postings. Assists
with all facets of the hospital billing process to meet deadlines and to be timely in reducing unbilled inventory, accounts
receivable, cash posting, and account inquiries.
KEY ACCOUNTABILITIES:
1. Handles assigned business office related functions of detailed, medium complexity; including moderate level
problem solving, in a timely and efficient manner to ensure individual, departmental and organizational quality
and productivity goals are met
2. Takes appropriate action on matters and/or escalates to designated party for timely resolution; continues followup as appropriate until matter is resolved
3. Performs data entry functions consistent with department requirements to ensure individual and departmental
goals are met
4. Reviews assigned work to validate and reconcile accuracy to ensure quality and integrity of information handled
5. Performs Root-Cause analysis and researches information for proper resolution within designated timeframes to
complete assigned responsibilities and/or support process improvements
6. Effectively plans daily workload to ensure maximum productivity consistent with individual and departmental
requirements
7. Supports training of assigned staff, serves as a mentor to PFS I
8. Participates and supports assigned tasks for projects to meet departmental needs and support goal achievements
QUALIFICATIONS:
* A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
* 2 years of relevant work experience with moderate understanding of medical, billing and coding terminology for
physician and/or hospital facility
* Moderate knowledge physicians and/or hospital facility insurance and self-pay accounts receivable with contract
reimbursement and/or denials management and/or claims appeals and/or claims follow-up and/or refunds and
credit balance review and processing experience
* Ability to read, write, speak and understand English
* Moderate computer skills, working in multiple systems and proficient in Microsoft Office Applications
Salary Range: Minimum 17.11/hour - Maximum 27.37/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Medicine
Apr 14, 2026