Aging Case Aide 2 (Local Government) Part-Time - Luzerne-Wyoming County Area Agency on Aging

Are you looking to advance your career while helping those in your community? Luzerne-Wyoming County Area Agency on Aging is searching for a compassionate and highly-motivated individual to assist as an Aging Case Aide 2 This role provides support to various departments as well as works with consumers and the public on Aging Programs. Make a difference in the community by providing vital service through our dedicated team!

As an Aging Case Aide 2, you will be responsible for supporting the Social Services Department staff, including the Care Management Unit, the Intake and Assessment Unit, and the Waiver Unit. This role uses the statewide Department of Aging database known as Well-Sky. Work duties involve receiving and reconciling service status sheets, contacting consumers by telephone to determine the status of services and satisfaction, fielding all incoming telephone calls from consumers who have questions about Aging Programs, and assisting any walk-in applicants. On occasion, you will conduct home visits in the community to provide certain applications to be completed by consumers in their own home. Other duties include:

• Review local obituaries and local newspapers to compare the obituaries to the consumer database.
• Record and create in the Well-Sky database any consumer activity that takes place under the umbrella of Person-Centered Counseling.
• Pick-up or deliver consumer necessities as requested by the Care Managers and Supervisors.

Work Schedule and Additional Information:

• Part-time employment
• Work hours are 9:00 AM to 2:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Aging Case Aide 1; or
• Two years of public contact work, including one year in a human services program; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Luzerne and Wyoming County. If no eligible candidates who live within Luzerne and Wyoming County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.