New

Customer Service Representative

TEKsystems
$20.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Foothill Ranch
Apr 07, 2026
Description SUMMARY: The Customer Service Representative will be responsible for servicing auto loan accounts by providing support to customers and answering service questions; suggesting information to assist in providing excellent customer service and documenting all account activities utilizing loan servicing software. Resolve customer problems by clarifying the customer's requests and provide a one-call resolution Follow and ensure compliance with all company policies and procedures * Recommend potential services to management by collecting customer information and analyzing customer needs * Negotiate payment arrangements with customers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures * Manage high volume of incoming calls while multitasking * Respond to customer requests regarding account status * Process and file physical damage, total loss, and GAP claims with insurance agencies * Negotiate claim resolutions with insurance agencies to maximize recovery and minimize losses to the company * Analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company policies and procedures * Identify and assess customers' needs to achieve satisfaction * Meet personal/team/department daily and monthly Loan Servicing goals * Ensure all after-hour voicemails are reviewed and calls are returned to customers within 24 hours Skills Customer Service, finance, Auto finance, loan servicing Additional Skills & Qualifications QUALIFICATIONS/REQUIREMENTS: 1-3 years of customer service experience, preferably in the auto finance industry Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of personalities Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively Fluency in Spanish preferred (not required) High school diploma or equivalent Experience Level Intermediate Level Job Type & LocationThis is a Contract to Hire position based out of Foothill Ranch, CA. Pay and BenefitsThe pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Foothill Ranch,CA. Application DeadlineThis position is anticipated to close on Apr 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.