Commercial Banking Associate, Lead

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

The Lead Commercial Banking Associate is responsible for leading, training, and day-to-day management of a team of Commercial Banking Associates. Additionally, the position supports Bankers by providing pre-closing fulfillment and ongoing administrative support for commercial lending and deposit relationships. This role assists with coordinating and reinforcing the sales and client service efforts of the commercial banking team by managing documentation, due diligence, and operational workflows to ensure adherence to approved terms and regulatory requirements. It will be expected to maintain a customer focus and to partner closely with underwriting, relationship management, loan operations, and internal experts to deliver a consistent, high-quality client experience while maintaining a strong focus on accuracy, organization, and service delivery. This position will be the primary contact for mentorship, training, testing and escalations for complex transactions.

WHAT YOU'LL BE DOING:

• Serve as subject matter expert on systems, processes, due diligence and regulations related to commercial lending.
• Oversee day-to-day management for team of Commercial Banking Associates; monitoring team performance, setting expectations, training and coaching.
• Manage commercial loans through commercial loan origination workflow system from application through post-closing and completion.
• Enters complete and accurate loan applications; performs pre-closing and post-closing due diligence, and documentation review.
• Coordinate loan closing with title companies, attorneys, and internal partners; submit requests for loan documentation preparation.
• Works closely with Bankers and clients to obtain required information for submission to underwriting and/or ongoing tickler file monitoring.
• Manage loan closing pipelines and assist with coordinating loan closing timelines and client communications with Bankers.
• Indexes and maintain financial and supporting documentation within Nautilus and other internal systems.
• Responsible for obtaining and maintaining required KYC, CIP, CDD and Beneficial Ownership for commercial loan and deposit clients.
• Assist with opening commercial depository accounts for assigned Bankers, collaborating with Commercial Deposit Specialists, Treasury Management, Private Banking or Retail partners as needed.
• Provide superior customer service and acts as a point person in resolving client issues for assigned Banker portfolios.
• Coordinates with Bankers and enters business overdraft and refund decisions; escalating approvals per credit policy.

WHAT YOU SHOULD HAVE:

• Bachelor's degree or equivalent combination of education and/or related experience in the financial industry.
• 7-10 years of experience in a Commercial Lending Support role.
• Thorough knowledge of commercial lending and deposits, bank operations, products, services, and regulatory requirements.
• Capacity to manage and stay organized while working with high volume, time sensitive transactions and portfolios.
• Ability to be flexible, implement continuous change, demonstrate a positive attitude, and motivate team members.
• Excellent decision making and leadership skills.
• High level of commitment to accuracy and detail.
• Effective written and verbal communication skills.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.