Are you an Operations Coordinator looking to join one of the top companies in the Entertainment industry?
Are you looking to further your career and grow?
Do you have experience in Technical Tier 1 Help Desk?
If you answered yes to those three questions, then apply today!
Acara Solutions seeks highly qualified candidates to work onsite
with our client in Lake Buena Vista, FL. Interested?
Here's what you'd do:
- The Operations Services Associate delivers technical support via phone and email to resolve, process, and escalate WiFi and telecommunications issues for Guests and Cast Members in a fastpaced Help Desk environment.
- This role provides technical, administrative, and research support across a wide range of technology teams, including WiFi, Telephony, Network Services, Mobility Services, Cable TV, Office Machine Services, Construction Services, and Video Technologies.
- In addition to daytoday operations, the role serves as 'eyes on glass,' proactively monitoring systems, identifying and troubleshooting issues, and effectively communicating client needs and project requirements in support of the client World events.
- Provide Technical Support 24x7x365 via telephone and email to process and escalate Wi-Fi/Internet and Telecom issues for Guest and Cast within a fast-paced Help Desk environment.
- Support all Network technologies and monitor the health of our environment.
- Responsible for technical troubleshooting utilizing multiple applications including, but limited to Logic Monitor, Airwave, Calix Management System, ServiceNow, remote diagnostic tools, MS Office to support key business systems.
- Communicates effectively to identify, evaluate, and prioritize client needs and requirements.
- Engage and collaborate with Telecom Teams to best support and deliver client needs and ensure proper telecommunications resources are provided.
Here's what you'll get:
Hours: 40 hours/week.
Length: Temp (12 months).
Pay Rate: $22.51/hr.
Sounds like a good fit?
APPLY TODAY
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Required Skills / Qualifications:
- Associate Degree.
- Minimum of 3 years of experience in Technical Tier 1 Help Desk.
- Minimum of 3 years of experience with ticketing software and remote diagnostic tools (pinging, contacting devices).
Preferred Skills / Qualifications:
- Bachelor's Degree.
- CompTIA A+, or Network certifications.
- Proficiency in Windows and macOS environments.
- Strong technical knowledge with the ability to handle frustrated users and explain technical solutions in plain English.
- Demonstrated problem solving skills.
- Ability to adapt quickly, adjust to changes in business needs, work independently, take ownership, and work in a flexible team environment.
- General understanding of understanding of networking basics (TCP/IP, LAN/WAN, VPN, GPON, DOCSIS).
- Proven organizational skills regarding data collection, documentation, and prioritization.
- Flexible work schedule, including weekends, nights, and holidays.
- Knowledge of Telecommunication Services.
- Familiar with GPON, Networking, Aruba Airwave and Calix Management System.
- Knowledge of Avaya phone systems and familiarity with VoIP.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences.
AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while
AI agent simply helps move you forward faster. The best part?
They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Apply
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Aleron
Apr 01, 2026