Support Assistant II, Clerical

We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Job Summary

Under minimal supervision, provides clerical and administrative support for the department. Provides excellent customer service, answers telephones, and is a clerical support to staff. Performs clerical duties such as word processing, entering data for reports, preparing PowerPoint presentations, maintaining departmental files, and other similar duties. Attends departmental meetings, takes minutes and produces minutes in draft and final form. Assists in record keeping and general operations of the office. Assists in research through data collection as assigned.

Essential Functions:

• Schedule home visits through the public office line, info email and online scheduling tool. Follow up with families in a timely manner and coordinate coverage when not in office.
  (15%)
• Coordinate scheduling of all nurse assignments and manage schedule and client database. Collects and enters data in spreadsheets and databases for monthly reports. (20%)
• Assist with in-hospital recruiting as needed. Establish initial contact with families at local birthing hospitals. Successfully engage, recruit, and schedule families for nurse home visits. . (15%)
• Build relationships with hospital birth center management and staff including attending meetings, providing educational in-services, and troubleshooting recruitment problems. (15%)
• A Conduct post-visit connection (PVC) phone calls with families, track services, and provide re-referrals when necessary. Handle mailing of appointment cards and PVC surveys. (15%)
• Works as an active member of the Family Connects team by attending in-service trainings, staff and planning meetings, and other meetings as required. Complies, transcribes, and distributes minutes of meetings. (15%)

Education:

• High School Diploma or GED Required

Work Experience:

• 1-3 years One year of healthcare or professional clerical experience required.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal human relation skills
• Possesses excellent customer service skills
• Ability to multi-task and handle a high volume of tasks at one time
• Ability to work independently and be self-directed
• Skilled in organization and setting priorities
• Ability to use scheduling systems and coordinate meetings
• Ability to maintain adequate levels of office supplies
• Ability to compile, transcribe, distribute meeting minutes
• Proficient in data entry into spreadsheets and databases. Ability to create charts and graphs
• Knowledge of medical terminology
• Good troubleshooting and problem-solving skills
• Skilled at coordinating office services such as records management, moves, housekeeping, and maintenance

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with exceptional retirement contributions, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Social security replacement retirement plan with employer contribution of 3%

• On-site employee fitness center and wellness classes

• Community resource navigation support

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Education & development opportunities including career pathways and coaching

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado's primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.