DISPATCH - CUSTOMER SERVICE - CONCRETE (SEASONAL)

Good Pay! Good Benefits! Good People! Knife River is a PEOPLE-first company. Our team members are key to our success, and we are committed to giving them the tools, training, and time to do their jobs productively and go home safely each day. Please consider joining our growing team today!

At Knife River, we take care of our team because we know it's our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the Country. Our goal is to build strong teams that, in turn, build strong communities. We are also a publicly traded company on the NYSE with the ticker symbol KNF and part of the S&P MidCap 400 index.

ROLE OVERVIEW:

Apply early for our seasonal roles-interviews are beginning soon!
Our season kicks off in April and runs through November, with the possibility of extending into December. As a seasonal team member, you'll enjoy winters off to travel, hunt, fish, or pursue the activities you love-while still keeping your benefits all year long

This position is responsible to receive and document complete and accurate order information from customers in order to maximize service while minimizing non-productive time of equipment and personnel. Ensuring on time and efficient use of concrete resources by dispatching trucks in a timely manner to ensure the targeted service level and cost

Typical schedule during production season is 55 hours per week Monday - Friday, with two Saturdays a month.

COMPENSATION:

Wage range is $22.00 - $26.00 per hour depending on experience.

DUTIES AND/OR RESPONSIBILITIES (summary of components that make up the job)

1. Answers phone to take/alter customer's order and complete all required information. Ensure the customer understands all relevant company policies such as "will calls", additional products over amount ordered, towing charges, and our driver's responsibilities.
2. Obtains all pertinent information from customer including but not limited to: customer code, name and relevant credit information; project or quote number and job name; delivery address and instructions to the jobsite; required numbers such as PO, lot/block, customer job number; concrete mix, slump and admixes; pouring method and number of unloading sites; use of the concrete; desired job start time; delivery rate in spacing, quantity per hour or number of trucks; travel time to and from the jobsite; any restrictions in load size; special truck types required or not desired whether the order is a "go" or "will call". If "will call", agree on a time of day to release and agree what will happen if the call is not received.
3. Verify the order back to the customer to ascertain the accuracy of the information. Inform the customer of warnings concerning product hazards, load limits, vehicle weights and limitations.
4. Verify method of payment for each order - does the customer have a charge account or do we need to process a credit card or check payment.
5. Inform dispatch personnel of special instructions and give adequate notice to ensure proper materials are available
6. Complete understanding of dispatch system, process and maintenance (quotes, product line items, pricing, mix designs, etc.)
7. Ability to read maps and follow directions
8. Superior customer service skills, understanding of concrete properties and mix designs, knowledge of applicable government and industry regulations
9. Monitor and discuss production problems with co-workers and managers/supervisors
10. Ensure OSHA, EPA, DNR, safety and environmental regulation compliance.
11. Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES (types and extent of knowledge, skills or abilities an incumbent must possess to complete the job responsibilities satisfactorily)

1. Ability to maintain confidentiality of information, prioritize multiple tasks, strong organizational and conflict resolution skills
2. Ability to operate office machines and intermediate level computer skills (Work, Excel, Windows & Outlook)
3. Communicate effectively (verbal, listening, written) and work with difficult people under high stress situations. Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations and act courteous/respectful of others.
4. Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.).

MINIMUM REQUIREMENTS (minimum educational, experience, or other relevant job requirements)

1. Post-secondary education in logistics, construction management, or business
2. Experience with dispatch and payroll/timekeeping software (e.g., Track It, Kronos, Viewpoint, Excel. HCSS.)
3. Familiarity with DOT regulations and OSHA safety standards
4. Knowledge of Aggregate products

BENEFITS:

1. Medical, Dental, & Vision Insurance
2. Health Savings and Flexible Spending Accounts
3. 401(k) with Company Match
4. Profit Sharing
5. Paid Time Off
6. Paid Sick Time
7. 8 Paid Holidays
8. Company Paid Life and AD&D Insurance
9. Short-term Disability
10. Employee Assistance Program
11. Years of Service Recognition
12. Voluntary Life Insurance for Employees, Spouses, and Dependents
13. Critical Illness Plan
14. Accident Coverage Plan
15. Hospital Indemnity

ADDITIONAL INFORMATION:

Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal laws.

Subject to pre-employment drug testing and background checks.

All applications are submitted online. If you are having issues completing the application, please come to the office for assistance.

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