Resident Services Receptionist/Package Concierge

Full-Time Receptionist / Package Concierge

We're looking for a reliable, customer-focused professional to join our team as a Receptionist / Package Concierge. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering exceptional service.

Schedule:

• Monday - Friday, 8:30am - 4:30pm and one full weekend each month
• Must have the flexibility to work the 8:00am - 8:00pm (M-F), 9:00am - 7:00pm (Sat-Sun) which are the hours for the Resident Service desk. This availability is required to potentially cover for occasional shifts.

About the Role

You'll be the first point of contact for residents, families, and visitors while also managing all incoming and outgoing packages. This position plays a key role in creating a welcoming, organized, and supportive community environment.

Key Responsibilities

• Answer, screen, and transfer incoming calls using a multi-line system
• Greeting visitors and ensure proper check-in procedures
• Assist residents with questions, requests, and directions
• Coordinate all package deliveries and shipments (receiving, logging, notifying, distributing)
• Maintain accurate resident and business information
• Monitor and manage deliveries, messages, and service requests
• Handle maintenance and housekeeping calls after hours/weekends
• Track resident status updates (hospital stays, travel notices, etc.)
• Provide general concierge support (local recommendations, guest room coordination, etc.)
• Always ensure confidentiality and professionalism

What We're Looking For

• Strong customer service and communication skills
• Ability to multitask and stay organized in a busy environment
• Comfortable working independently with minimal supervision
• Friendly, professional demeanor and pleasant phone presence
• Experience working with seniors is a plus

Qualifications

• High school diploma or GED preferred
• 5+ years of receptionist or customer service experience preferred
• Experience with multi-line phone systems

Physical Requirements

• Ability to lift up to 50 lbs. unassisted
• Ability to stand and walk for extended periods
• Must be able to drive a golf cart and pass test

Why Join Us?

We're committed to creating a supportive, respectful workplace where team members feel valued. Our community is built on compassion, collaboration, and excellence in service