New

Manager Digital Care Operations

Allina Health
life insurance, tuition reimbursement
United States, Minnesota, Minneapolis
Mar 26, 2026
Location Address: 2925 Chicago Ave Loading Dock Minneapolis, MN 55407-1321 Date Posted: March 26, 2026 Department: 16008726 Information Systems Network Services Shift: Day/Evening (United States of America) Shift Length: 8 hour shift Hours Per Week: 40 Union Contract: Non-Union-NCT Weekend Rotation: Occasional Job Summary: This unique role is not a purely technical IT manager role. We are seeking a highly skilled leader who will be instrumental in the piloting and spread of digital hospital hardware, coordinating with project managers (infrastructure, operations, Information services) on the project to ensure stakeholder engagement, project status visibility, and road mapping for spread across the system. In addition, this role will be preparing the way for the development of a Center of Operations for digital clinical care. These are high visibility projects in the organization and in the early phases. This role serves as a trusted, collaborative leader that requires deep credibility when working across all levels of clinical, non-clinical, and executive steering while navigating complex technical ecosystems including Epic, IPTV, devices, and integrations. Success in this position requires being calm under pressure and possessing strong alignment with clinical informatics and the ability to embed workflow driven design into every phase of the project model. Key Position Details: Position located in Minnesota. Must live in MN or WI. Hybrid work schedule which will require going to Allina hospital locations and attending onsite meetings. 1.0 FTE (80 hours every two-week pay period) 8-hour, day/evening shifts Occasional weekends Allina is in a phase of rapid growth that has led to this new position on the IS team, reporting through informatics, the ideal candidate will need to sit comfortably at the intersection of clinical operations, health IT, change leadership, and largescale program execution. In the initial and early stages of this role, there will not be direct reports. This role will: Coordinate and work with all levels in the organization, comfortable in presenting to clinical, non-clinical and executive steering Advocate for clinical needs in technical and vendor forums Knows when to slow down for readiness-and when to push forward to maintain momentum Empower, not directive- enabling clinical and technical SMEs to lead within their domains Collaborate - working across operations, IS, facilities, product, and vendors Be decisive with empathy- able to move the system forward while honoring frontline realities Job Description: Partnering with system-wide leaders at hospitals, clinics and business units this position provides an efficient and effective alignment to all IT areas. This role is accountable for managing business relationships with IT to improve and support processes and policies, solve issues, manage projects, develop and manage customer portfolios/roadmaps, deliver seamless communication, work intake and support user groups. The position is responsible for understanding business strategies and translating them into technology roadmaps. This role is responsible for managing strategic initiatives from intake to post implementation evaluation. Principle Responsibilities Customer Management Build relationships with system-wide leaders and key employees. Develop a full understanding of business, customer and user strategies, business plans, objectives and related technology needs. Educate customers on IT processes while managing expectations. Maintain regular communication with site and service line managers for any information technology needs. Represent customers needs to centralized IT areas. Serve as an escalation point for all emergent IT issues. Support change management activities. Provide input and support for customer communication, change management, training needs when implementing new technologies. Technology & Project Management Assist with development IT strategy based on site or business unit technology requirements. Consult with operations on new technology solutions. Manage small to medium IT projects as needed. Partner with IT Project Managers on appropriate tracking and documentation of new applications and to provide guidance on stakeholders involvement, project status and project escalations. People Management Provide regular performance reviews and feedback to direct report employees Hire and retain team members Incident & ITIL Management Participate in the development of Service Level Agreements including negotiating changes to SLA's. Ensure service data is measured, monitored and communicated to customers. Participate in major incident communications process. Serve as an escalation contact during major incidents. Participate in Problem Review Meetings (PRM) to identify improvement plans and key learning's. Responsible for any service management related action items. Engage with operational partners to maintain/enhance system Downtime Preparedness. Other duties as assigned. Required Qualifications Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description 5 to 7 years of experience in IT and/or business, preferably in health care Preferred Qualifications High school diploma or GED Bachelor's degree in Information Services, Business or similar field of study 2 to 5 years of experience in IT or business, preferably in multiple types of health care Physical Demands Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently Pay Range Pay Range: $56.48 to $78.15 per hour The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience and education. Additional incentives may be available, including discretionary monetary bonuses, goal-based bonuses, and other financial incentives. Benefit Summary Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events. Benefits include: Medical/Dental PTO/Time Away Retirement Savings Plans Life Insurance Short-term/Long-term Disability Voluntary Benefits (vision, legal, critical illness) Tuition Reimbursement or Continuing Medical Education as applicable Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.