Resource Planning & Performance Analyst

Are you a data architect ready to bridge the gap between high-level strategy and daily operational excellence? Trimble is looking for a Resource Planning & Performance Analyst to act as the "data heartbeat" of our post-sale journey, ensuring our global Customer Experience teams are perfectly staffed to meet demand. In this critical role, you will forecast workload volumes, optimize headcount modeling, and translate complex datasets into the actionable insights that drive revenue growth and best-in-class customer support.

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO:

The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

This position offers the unique opportunity to serve as the strategic engine behind our Customer Experience operations, where you will own the capacity models governing millions of dollars in revenue and compensation. You will move beyond simple reporting to perform advanced "What-If" financial modeling and cost-to-serve analysis, directly influencing how our global Customer Success and Professional Services teams are structured to maintain a healthy LTV:CAC ratio and drive higher margins.

Key Exciting Responsibilities

* Develop sophisticated long-term and short-term volume forecasts for post-sale touchpoints, accounting for seasonality, product launches, and marketing campaigns.

* Partner with Finance and Global Leaders to build capacity models that determine precise headcount needs for CS Managers and PS Consultants based on sales forecasts.

* Track and report on mission-critical CX metrics including CSAT, First Response Time, and Net Promoter Score to identify emerging customer pain points.

* Conduct "What-If" simulations to predict the financial impact of incentive changes and recalibrate KPIs to ensure targets drive maximum operational efficiency.

* Support the Customer Success organization in re-balancing customer portfolios to ensure fair distribution between strategic and scale accounts.

Essential Skills & Experience

* 2-4 years of experience in Compensation, Sales Operations, or Revenue Operations analytics within a global SaaS environment.

* Advanced data modeling skills in Excel and SQL, with the ability to manage complex spreadsheets governing large-scale compensation payouts.

* Hands-on experience with CRMs (Salesforce), CS platforms (Gainsight), PSAs (Kantata), or ICM tools like Everstage or Xactly.

* Deep understanding of post-sale metrics unique to Services and Success, such as Billable Hours, NRR, Churn, and Resource Utilization.

Bonus Points For:

* Bachelor's degree in Finance, Economics, or HR, or holding a CCP (Certified Compensation Professional) designation.

* Experience managing workforce planning and compensation across multiple international tax jurisdictions and cultural contexts.

* Proven ability to translate complex technical data into persuasive narratives for executive leadership.

Logistics:

Location: Westminster, CO; Portland, OR; or Atlanta, GA (Hybrid/Office)

Travel Requirement: 10%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Resource Planning, Performance Analyst, Workforce Management, SaaS Operations, Capacity Planning, Revenue Operations, Data Modeling, SQL, Salesforce, Gainsight, Financial Analyst, AECO, Customer Success Operations

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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