New

Technical Parts Information Specialist- Milwaukee, WI

Komatsu
life insurance, 401(k)
United States, Wisconsin, Milwaukee
Mar 26, 2026
Job Description Apply now Technical Parts Information Specialist- Milwaukee, WI Posting Start Date: 3/25/26 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 35457 Onsite or Remote: Onsite Position Join Komatsu and Be Part of Something Big! Job Overview This team member creates or revises Parts Manuals and Technical Data Manuals associated with Komatsu equipment. This role is critical to support parts uptime for North American manufactured products. This role is supervised by the senior level team members and Technical Communications Manager. Key Job Responsibilities * Collaboration: Search factory and service data sources (ERP, SAP, Adept, SalesForce, Baan, etc.) to support OEM parts manual/technical data manual creation/update. Work with SME's and vendors for content and illustration support to update and publish documents. * Information Gathering: With training, research engineering drawings; blueprints; electrical, hydraulic, and/or pneumatic schematics; applicable industry standards; other internal/external documents; interviews with engineers; service technicians; tradesmen and assemblers; attend relevant machine production meetings (sales, engineering, service, marketing); and coordinate with third-party vendors and suppliers for information regarding parts and drawings for related products. * Service Part Integration: With training, extract serviceable parts from BOM data to create or edit parts for Komatsu products. For some products, maintain vendor parts list for serviceable vendor parts not listed by engineering bills of materials. * Illustration Creation/Revision: Create, manipulate, or revise illustrations, 2D/3D Engineering CAD data, in various tools including Adobe Creative Cloud, Lightweight CAD tools. Accurately hot-point illustrations to a BOM parts list for the component and/or assembly. Coordinate as needed with outsource support for overflow and illustration support. * Project Management: Manage projects accurately and on time. Provide timely edits to confirm that format, spelling, and style are in accordance with published standards. * Leadership: Successfully complete individual goals and support department or company initiatives. * Technology Integration: Utilize service parts management within parts catalogs to create Parts Manuals. Utilize tracking tools such as Salesforce, Asana, etc., to manage development process. Qualifications/Requirements * Bachelor's in engineering, Technical Communications, related degree, or related work/military experience. * 0-2 years related experience in technical writing * Ability to perform root cause analysis with strong problem-solving skills. * Possibly 5-10% travel to examine equipment in the field; Gemba with customers or distributors; industry specific seminars/training; departmental training or meetings * Image/illustration editing experience. * Technical aptitude or ability to learn Komatsu machine systems or technical content. Preferred Skills: * Ability to build rapport and maintain positive relationships with others. * Commitment to staying updated with technology and best practices. Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. Health benefits: Medical, dental, vision, HSA, wellness programs, etc. 401k and/or employee savings programs Employee time off (vacation and designated holidays) Employee and family assistance programs Disability benefits Life insurance Employee learning and development programs Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com. EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Apply now