Shipping and Receiving Lead

About the Opportunity

Argen Corporation currently has an exciting opportunity for a Shipping and Receiving Lead to join a growing, technology-focused and service-oriented team. If you thrive in a fast- paced and dynamic environment, and want to be a part of an organization with an unwavering commitment to quality dental solutions, then explore our career opportunities and get to know Argen.

Schedule: Monday - Friday, 8:30am - 5:00pm

In this role, the successful candidate:

• Oversee daily shipping, receiving, and fulfillment operations to ensure efficient andtimelyprocessing of all outbound and inboundlogisticsactivities.

• Provide direction and assign tasks to team members,facilitatingtraining and development tomaintaina high-performing shipping department.
• Ensure compliance with established service level agreements (SLAs), quality standards, and departmental goals.
• Investigate and resolve order discrepancies, system errors, and shipment issues in coordination with cross-functional teams, including IT, QAD, Inventory Control, and Customer Care.
• Monitor departmental workflow and resource allocation; proactivelyidentifyand mitigate process bottlenecks tomaintainoperational continuity.
• Verify the accuracy and completeness of shipping documentation, including bills of lading, manifests, and labelsin accordance withregulatory and company standards.
• Plan and schedule domestic and international shipments while ensuring compliance with shipping regulations, carrier requirements, and export documentation standards.
• Serve as the primary point of contact for carriers, freight forwarders, and internal stakeholdersregardingshipment tracking, delays, and delivery exceptions.
• Track andconsolidateshipments, particularly for digital fulfillment orders, ensuring proper handling andtimelydispatch.
• Execute order fulfillment processes including picking, packing, labeling, and shipment preparationin accordance withproduct specifications and SOPs.
• Enter and audit shipping and order data in the ERP system (QAD) and carrier platforms (e.g., FedEx, UPS, DHL, USPS), ensuring transactional accuracy.
• Supervise packing processes to confirm compliance with packaging guidelines, minimizingdamageand ensuring customer satisfaction.
• Respond promptly and professionally to internal and external shipment inquiries, offering resolutions and updates as needed.
• Coordinate the preparation and review of international shipping documentation in collaboration with Customer Care and regulatory teams.
• Assistwith inventory replenishment and organization using the Kanban system; contribute to inventory accuracy through periodic cycle counts.
• Maintain a safe, clean, and organized work environment in alignment with company safety protocols and7S standards.
• Adhere to all relevant standard operating procedures and regulatory requirements including cGMP, ISO 13485, and 21CFR Part 820.
• Other duties as assigned.

What does it take to be successful?

• High School diploma or equivalent required.

• 3+ years of shipping and receiving experiencerequired.
• Possess a valid driver's license with a clean driving record and a minimum of one year of driving experience.
• Minimum of one year of forklift operation experiencerequired; must hold current and valid forklift certification.
• Familiarity with QAD ERP and various shipping systems (FedEx, UPS, DHL, AES, etc.).
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint).
• Ability to work in a team environment.
• Ability to follow instructions and completeadditionalresponsibilities.
• Attention to detail and quality focused.
• Must be able to fulfil the physical requirements of the position, including lifting or moving items up to 50 pounds and standing for extended periods.
• Ability to learn technical concepts by reading work instructions and standard operating procedures and completing on-the-job training.
• Knowledge of cGMP regulations ISO 13485, 21CFR Part 820, CMDR SOR/98-282, 93/42/EEC, RDC 16 2013, MHLW MO 169 and TG(MD)R Sch3 preferred.

Our Awesome Benefits!

• Medical, Dental and Vision Plans
• 401k with Employer Match
• Paid Time Off and Holidays
• Employee Events
• Wellness Programs
• Discounts for home, travel, entertainment and so much more!

About Us

Argen is a family-owned and privately held company based in San Diego, CA with a state-of-the-art manufacturing center that provides high quality dental solutions to dental labs of all sizes. Founded as a precious metals company in South Africa, Argen has evolved into a dynamic, technology-based manufacturing organization focused on three key business segments, including dental alloys, zirconia, and digital dentistry solutions. Argen continues to invest in innovative research and development, continually improving on our current products and developing new solutions for the dental industry. Argen provides our global customers with affordable, high-performance products and industry-leading customer service. Argen's products are FDA regulated and ISO certified.