International Customer Service Rep

Company Overview:

Headquartered in suburban Atlanta, Georgia, Artivion, Inc. is a medical device company focused on developing simple, elegant solutions that address cardiac and vascular surgeons' most difficult challenges in treating patients with aortic diseases. Artivion's four major groups of products include: aortic stent grafts, surgical sealants, On-X mechanical heart valves, and implantable cardiac and vascular human tissues. Artivion has over 1,400 employees worldwide with sales representation in over 100 countries. The Company has manufacturing facilities located in Atlanta, Georgia, Austin, Texas and Hechingen, Germany. Additionally, it has sales and distribution offices in various countries throughout Europe, Asia, and South America. For additional information about Artivion, visit our website, www.artivion.com.

Position Objective:

To perform various tasks needed to support the International Customer Account Lead position without having an assigned sales region. This support role requires a basic understanding and working knowledge of customer service functions and is intended to provide back-up support for the Lead position when needed.

Responsibilities:

• Take calls and assist customer account lead as needed
• Provide oversight for the large SG tissue allocations to Canadian accounts
• Address customer inquiries and provide information about Artivion's services, products, and ordering processes
• Assist lead in resolving account issues
• Work closely with the Shipping teams at both US sites
• Work with Regional Sales Leaders to support sales and logistics needs
• Work with Finance and Accounting teams for monthly revenue recognition for APAC distributors

Qualifications:

• HS Diploma or equivalent, some college preferred
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Demonstrated proficiency in international business and distribution practices
• Able to work well under pressure and meet deadlines
• Knowledge of SAP, Outlook and Dynamics 365 (CRM) preferred
• Prefer bilingual or multilingual with focus on Spanish, French and German languages