Supv Corporate Receptionists

The Supervisor Corporate Receptionists supports the daily workflow, operation and performance of the Corporate Receptionist team. This team is responsible for consistently serving our customers by providing the "Human Touch" of answering every call and greeting campus guests in a professional, friendly and efficient manner. This role will be serving our customers along with the team, while providing additional support responsibilities. Responsible for upholding and nurturing the values and culture of the department through positivity and teamwork.

At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.Here's a video about the people behind Starkey's groundbreaking innovation:

https://www.youtube.com/watch?v=GjhRQ7qzlI0

Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.

JOB RESPONSIBILITIES

• Transfer calls to internal teams and employees
• Check in and provide badges for visitors
• Direct visitors to the correct location/building
• Provide information and support to internal employees
• Supervisory responsibilities include

o Manage Receptionist team schedule and workflow

o Verify and approve team timecards and manage PTO requests

o Provide team performance management through continuous feedback and one on ones

o Verify and communicate information to the team

o Train all new team members

* Manage training documentation

* Support ongoing training needs for the team

• Maintain an accurate directory
• Knowledge Management Administrator
• Manage system issues and be point of contact for IT
• Perform consistently in measured core areas
• Support our Starkey Mission and Customer Service core values- lead by example and hold team accountable
• Adhere to and support our policies, procedures, and work requirements
• Adhere to and support the guidelines outlined in the Employee Guidelines and Market Development Handbook
• Play an active role in developing professionally
• Other duties/responsibilities as assigned

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

• Education (i.e. 4-year college degree, license, certification)

o High School Degree or equivalent required

• Experience (i.e. years of work experience related to the job)

o Minimum 3 years receptionist/customer service desire

Knowledge / Technical Requirements

• Strong computer foundation with ability to multi-task between numerous applications

Competencies, Skills & Abilities

• Strong organizational skills
• Excellent communication skills and ability to resolve conflict
• Leadership, coaching and problem solving
• Microsoft Office 365

Salary and Other Compensation:

The target pay range for this position is between$22.95-$28.77 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

#LI-KS2