Outpatient Operations Manager, Laboratory Services

Denver Health
life insurance, parental leave, paid time off, tuition assistance, tuition reimbursement
United States, Colorado, Denver
660 Bannock Street (Show on map)
Mar 17, 2026
We are recruiting for a mission-driven Outpatient Operations Manager, Laboratory Services to join our team! We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey. Our Values Respect \| Belonging \| Accountability \| Transparency Department DH Laboratory Services Pav L Work for an ASCP-designated Leading Laboratory, recognized for excellence in quality outcomes, professional development, trusted leadership, and laboratory visibility. Job Summary The Operations Manager of Laboratory Services provides leadership and operational oversight for the outpatient multi-site laboratory locations. This role is responsible for staff supervision, financial and productivity management, regulatory readiness, and coordination of operational initiatives that support efficient laboratory operations. The Operations Manager partners with the department Senior Administrative Director to collaborate with clinical leadership, external clients, and vendors to support service expansion, outreach growth, and continuous process improvement. This position ensures high-quality, compliant laboratory services while supporting strategic growth and operational performance. Essential Functions: Provide day-to-day operational oversight of laboratory services across multiple clinical locations to ensure efficient workflows, high-quality service, and compliance with organizational standards. (20%) Supervise, coach, and support laboratory staff through regular one-on-one meetings, performance management, professional development, and annual evaluations. Address employee relations issues in collaboration with Human Resources. (20%) Monitor and manage financial performance across multiple administrative units, including budget preparation, expense monitoring, variance investigation, and productivity analysis to support responsible resource utilization. (15%) Support strategic growth initiatives by coordinating operational planning for new laboratory sites, clinic expansions, and service line development. (15%) Ensure ongoing readiness for regulatory and accreditation requirements, including Joint Commission standards, policy management, and coordination of survey preparation activities. (15%) Develop, analyze, and present operational metrics including productivity, volume trends, turnover, and other performance indicators to support leadership decision-making and continuous improvement. This includes partnering with various stakeholders across the organization to address operational needs and initiatives. (15%) Education: Bachelor's Degree Required Master's Degree preferred Work Experience: 4-6 years Minimum of 4 years of progressive leadership experience in laboratory operations, clinical laboratory services, or a related healthcare environment. Experience should demonstrate performance management, regulatory knowledge and the ability to interpret operational metrics to support continuous improvement. Required Licenses: MLSASCP-Medical Laboratory Scientist or equivalent - ASCP - American Society for Clinical Pathology Required Knowledge, Skills and Abilities: Knowledge of operational management and improvement practices sufficient to be able to accomplish assigned division objectives. Skills in establishing and maintaining effective working relationships with patients, employees, physicians, and the public Ability to maintain quality control standards Ability to interpret, adapt, and apply guidelines and procedures Ability to present to large groups and have quality public speaking skills Ability to develop training and instructional material Knowledge of electronic health records, Epic preferred Proficient with project management tools and Microsoft Office Suite (particularly Outlook, Word, Excel, and PowerPoint) Knowledge of regulatory standards and compliance requirements. Skilled in decision making and analyzing data Ability to work independently as well as collaboratively with other internal and external team members to ensure timelines are met. Ability to act as a resource to staff for operational and administrative questions. Ability to maintain effective working relationships with medical staff, administration, and other departments. Has emotional intelligence and quotient, professional communication and interpersonal skills. Strong organizational skills to set priorities and ability to work with high degree of accuracy and attention to details while responding to tight deadlines and multiple priorities and demands. Ability to communicate positively and effectively both written and verbal to a variety of staff, managers, administration and other professionals. Shift Days (United States of America) Work Type Regular Salary $94,700.00 - $146,900.00 / yr Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you. Here is a small list of our benefit programs: Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays 100% paid parental leave up to 6 weeks Immediate eligibility for retirement plans with employer contribution up to 9.5% Generous medical, dental, vision plans in addition to employer paid disability and life insurance. Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center Free RTD EcoPass (public transportation) Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer About Denver Health Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado's primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.