Interventional Radiology Scheduler - 138765

Reporting to the Interventional Radiology Procedural Supervisor and under the supervision of the Interventional Radiology Clinic Supervisor, the Interventional Radiology Scheduler is primarily responsible for coordinating and scheduling interventional radiology procedures for multiple physicians and advanced practice providers at UCSD Hillcrest and Jacobs Medical Centers. This role manages all procedural scheduling activities within the Epic system, including Optime and Radiant, screens patients using medical terminology and procedural requirements, and serves as a liaison between internal and external clinical teams to ensure efficient and accurate coordination of care. The position also answers and manages multiple telephone lines, provides exceptional customer service, completes patient registration, bulk registrations as needed, insurance verification and authorization, and maintains referral databases and scheduling metrics. Clinic support functions, including front desk coverage and assistance with referrals, registration, and other operational needs, are provided as needed to support overall clinic workflow. The role requires strict adherence to scheduling protocols, telephone scripting, and departmental policies, strong organizational skills, and the ability to manage multiple priorities in a fast-paced clinical environment while contributing to a collaborative team culture.

• Three (3) years of related surgery/procedural scheduling experience.
• Experience processing authorizations, referrals, and with financial oversight; or an equivalent combination of education and experience.
• Experience and ability to work with electronic medical records and appointment scheduling.
• Customer communication experience.
• Ability to process and secure appropriate referral and authorization for services as needed and to understand functions and responsibilities of clinical support units.
• Demonstrated understanding of the TAR process.
• Ability to articulate physician's areas of expertise.
• Understands and applies Cash Pay/Self Pay processes.
• Possess the extensive knowledge and skills for practice in Ambulatory setting.
• Working knowledge of MS Office.
• Must possess the ability to maintain diplomacy at all times when working with patients, physicians, co-workers, and other UC departments and staff.

• Experience or training with Epic.
• Bilingual English/Spanish.

• Flexibility to work varied hours and across different locations based on the dynamic needs of the business.
• Employment is contingent upon successful completion of a criminal background check and pre-employment physical.