New

Senior Program Manager (Client Services)

Adobe Inc.
United States, New York, New York
Mar 14, 2026
Our Company At Adobe, we're transforming the world. How? We provide people with tools to bring their ideas to life and develop content that makes life more enjoyable and work more meaningful! We empower businesses and organizations to connect deeply with their customers. We craft the stunning content that streams across laptops, TVs, phones, and tablets daily-and we tap into the immense power of big data to help companies turn data into insight and insight into action by delivering the content people want most. We're a company that understands that product innovation comes from people innovation, and that's why we invest in encouraging leaders throughout the organization. If you're passionate about leading from where you sit, join us. The Challenge The Senior Project Manager leads client-focused initiatives to implement Adobe Marketing Cloud solutions. Collaborating at multiple levels with the Adobe Global Services and Field Sales teams and various key customers and partners, this strategic role leads every phase of project planning. This covers defining the project scope, planning, monitoring timelines, and prioritizing resources. The position partners closely with the Adobe Delivery team to coordinate the technical implementation. The Senior Project Manager directly impacts revenue from Adobe customers and will collaborate as required to maintain a positive customer experience. This role requires strong multi-tasking ability, proactive and efficient communication, and the skill to bring up critical issues while providing solutions to customers. This role is preferred to be filled from an Adobe office. Desired locations include San Jose, San Francisco, and New York. There is some flexibility to also consider Chicago, Austin, Seattle, or McLean, VA. What You'll Do Work with customer(s) and Adobe Field and Services Sales teams to clearly define project scope, requirements, and integration points. Document these details as they relate to solution implementation. Coordinate project delivery process with key contributors to help manage scope and prepare change requests - including tasks, deliverables, achievements, resources, and estimated costs. Act as primary point of contact for the client(s) throughout the project lifecycle. Achieve customer happiness through successful delivery of defined project scope. Coordinate and communicate critical issues across Adobe - including Field Sales, the Services Customer Engagement, and Product teams. Manage administrative portions of project delivery from inception to closure. Collaborate with third-party subcontractors, vendors and technology partners as needed. Capture and communicate experiences in formal retrospectives - relaying guidelines, customer experience, and resource feedback to the larger Adobe Services Customer Engagement practice. Coordinate critical issues across Adobe including sales, custom services, and product organizations. Accurately forecast revenue, profitability, margins, bill rates and utilization across projects. Identifies partnership opportunities and capitalizes on "add-on" sales opportunities across projects. What You Need to Succeed Minimum 8 - 10 years of previous experience in a client-facing project management position, preferably within the Digital Marketing Cloud domain. This encompasses familiarity with Web Content Management, Rich internet applications, Web & Social Analytics, online Ad Targeting, and content Personalization solutions. 8 - 10 years of demonstrated achievement in a software-focused PM position is strongly preferred. Previous experience as a project manager in a SaaS setting is required. Proven ability to understand the impact of technical changes and to articulate high level technical solutions to address business problems. Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist. An innovative thinker, collaborative business partner, who is well-organized and detailed with strong presentation and reporting skills is required. Professional demeanor, ability to interact with and lead diverse teams throughout Adobe, and communicating with client managers, directors, and VPs including CMOs and CXOs. Strong verbal, presentation and written communication skills as well as strong conflict resolution and negotiation skills. Deep understanding of custom software development processes and engagement strategies. Hands-on experience managing agile development projects is beneficial. Ability to manage in an environment of ambiguity with diverse collaborators. Ability to build positive relationships and generate opportunities for repeat business. Willingness to travel up to 60%. BS/BA degree required and MS/MBA or equivalent experience is a plus. Highly Desired Experience as Consulting Manager in a large consulting organization or Agency. Experience coordinating Agile development projects. Previous experience with Adobe Digital Marketing Solutions. Previous experience with Financial Force. Proven experience managing off-shore teams. PMP certification and Certified ScrumMaster is preferred. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let's Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience. Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $120,700 -- $218,100 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $150,600 - $218,100 In New York, the pay range for this position is $150,600 - $218,100 In Illinois, the pay range for this position is $134,800 - $195,250 In Washington, the pay range for this position is $149,000 - $215,750 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.