Customer Service Representative

Clearance Requirement

• U.S. Citizenship required to comply with the government contract.

Best Value Technology, Inc. (BVTI), a service-disabled veteran-owned small business (SDVOSB), is seeking a qualified professional who is mission-minded with strong multitasking abilities and a welcoming demeanor to support our front office operations. The selected candidate will assist our federal client within the Intelligence Community by demonstrating exceptional customer service, effective communication, and robust organizational and planning skills. As BVTI continues to grow, we are looking for an individual who is committed to advancing their career and contributing to the company's development in areas such as source selection or information technology. BVTI is dedicated to cultivating a collaborative workplace where employees are empowered to develop professionally and participate in impactful projects that support national security.

Duties and Responsibilities

• Welcome visitors with courtesy and professionalism, collecting necessary details for security verification and badge processing.
• Oversee front desk tasks, including updating visitor logs or rosters and distributing facility badges as needed.
• Serve as the point of contact among internal teams to help ensure efficient office operations every day.
• Handle client and visitor concerns, escalating them to the appropriate staff members when necessary.
• Continuously monitor all entry and exit points via the security system to uphold facility safety.
• Respond to phone calls and direct them to relevant departments; promptly take and relay messages as needed.
• Safeguard sensitive information and documents by maintaining confidentiality at all times.
• Participate in special projects and provide the administrative support required to bring them to completion.

Required

• Dedicated to outstanding customer service.
• Skilled at coordinating tasks and monitoring project progress.
• Demonstrate strong communication skills, both verbal and written.
• Capable of handling multiple assignments simultaneously.
• Eager to further professional growth.

Desired

• Possess graphic design expertise.
• Has worked in an office environment.
• Motivated by potential career paths in information technology or source selection.

Education

• A High School Diploma or GED is required.

Salary Considerations

• Salary commensurate with an active Security Clearance, Associate's Degree, or Bachelor's Degree.

This position is currently accepting applications.

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