Client Service Manager

What is the opportunity?

As a Client Service Manager for RBC's US Clearing and Custody (C&C) business you will be a primary point of contact and escalation for a group of assigned firms. You will coordinate solutions to complex client issues through the introduction of RBC's resources including purchase and sales and settlements and trade support. In addition, you will serve as a client advocate in sharing client needs within RBC and act as a conduit for general communications with assigned C&C relationships.

What will you do?

• Serve as the primary point of contact for assigned institutional clients. Coordinating cross-functional solutions across RBC departments (Trading, Settlements, Trade Support, and P&S)
• Act as a client advocate internally, ensuring institutional needs are prioritized and communicated across RBC's platform
• Manage complex escalations (e.g., trade breaks, regulatory inquiries, account set ups) with urgency and precision
• Develop deep partnerships with institutional client leadership to understand their investment strategies, operational workflows, and long-term objectives
• Conduct regular meetings and strategic reviews to align RBC's capabilities with client goals
• Proactively identify risks (e.g., regulatory changes, market volatility) and position RBC as a solutions provider
• Advise clients on RBC's institutional product suite
• Maintain expertise in institutional regulations (e.g., SEC, FINRA) and RBC's compliance frameworks to guide clients through complex requirements
• Lead client adoption of new technologies (e.g., vendor integrations, onboarding)
• Streamline client workflows by collaborating with RBC's operations teams
• Log client interactions in a CRM for transparency and trend tracking

What do you need to succeed?

Must-have

• Bachelor's Degree, preferably in business, marketing, finance, or equivalent experience
• 3+ years in trading or institutional services support
• Institutional brokerage experience
• Strong understanding of brokerage trading and settlements
• Exceptional customer service and problem resolution skills
• Ability to balance client and organizational needs
• Excellent communication skills, both written and oral

Nice-to-have

• Strong user knowledge of Microsoft Office (Word, Excel, and PowerPoint)
• Demonstrated ability to execute projects and implement change
• Series 7, 63,65 (66)
• Excellent negotiation skills

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

The expected salary range for this particular position is $55,000-$95,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.