Security Officer Dispatch Operations

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Dispatch Operations in Cambridge, MA, you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join Allied Universal as a Dispatch Officer at a fast-paced healthcare location, where you will monitor systems, route calls for service, and coordinate responses to security-related and/or operational incidents. You will support routine patrol activity by tracking officer status, documenting events, and helping to deter issues through strong communication and customer service. Bring your agility, reliability, and integrity to a team that puts people first and delivers through teamwork.

Position Type: Full Time

Pay Rate: $27.85 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to site personnel and visitors by following security-related procedures, site-specific policies and when appropriate coordinating emergency response activities from the dispatch center.
• Monitor cameras, alarms, phone lines, radio traffic and/or access control activity, and dispatch officers and/or maintenance or medical response resources as needed.
• Respond to incidents and critical situations in a calm, problem-solving manner, gathering key details, relaying accurate updates and escalating per post orders.
• Maintain accurate logs and incident documentation, including call records, key events, dispatch actions and report distribution per site requirements.
• Coordinate regular and random patrol assignments and check-ins, track officer status and locations, and report unusual activity to site leadership and/or Allied Universal management.

Minimum Requirements:

• Have at least 1 year of security-related experience.
• Alarm panel experience is preferred.
• Loss prevention experience is preferred.
• Access control and/or badge experience is preferred.
• Be comfortable using a computer or tablet, preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.