Senior Customer Development Manager - Walmart

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A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We're looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now!

THE VALUE YOU'LL BRING:

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.

The Senior Customer Development Manager is a strategic, operational excellence, and best-in-class execution across Smithfield's Case Ready platform and the broader Walmart portfolio. In this role, you will serve as the central point of coordination for all Walmart-specific initiatives-integrating sales strategy, business management, operational execution, and quality assurance to strengthen customer partnerships and protect the Smithfield brand.

You will work closely with Walmart merchants, replenishment, and quality teams while collaborating internally with Sales, Operations, FSQA, Supply Chain, R&D, Finance, and Customer Service. You'll ensure initiatives are executed flawlessly, quality standards are upheld, risks are mitigated early, and opportunities for improvement and growth are proactively identified.

WHAT YOU'LL DO:

The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

• Walmart Business Leadership: Lead all Walmart-focused initiatives across the Case Ready and broader portfolio while serving as the primary liaison between Smithfield and Walmart teams to ensure strategic alignment, exceptional execution, and strong, results-driven collaboration.

• Operational & Performance Management: Drive operational execution with accuracy and adherence to Walmart and internal quality standards while monitoring business performance, identifying risks early, and leading cross-functional problem-solving to ensure a seamless customer experience.

• Cross-Functional & Customer Partnership: Lead cross-functional alignment to keep stakeholders informed, engaged, and accountable for Walmart initiative execution while representing Smithfield with professionalism and customer focus to strengthen long-term partnership and reinforce our commitment to Walmart's success.

• Customer Insights & Strategic Growth: Translate customer insights and business trends into actionable strategies, partnering with Sales, R&D, and Operations to drive growth and innovation.

• Product Quality Leadership: Champion product quality and brand integrity, collaborating with FSQA and Supply Chain to ensure consistent performance across the supply chain.

• Data-Driven Business Analysis: Support data driven decision making by tracking KPIs, sales trends, service levels, and customer feedback, bringing forward solutions and recommendations.

• Leadership: Drives a positive employee experience through leadership by way of employee development and coaching.

WHAT WE'RE SEEKING:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Education & Experience: Bachelor's Degree from an accredited four-year college or university and 8+ years of relevant experience, or equivalent combination of education and experience, required.

• Leadership: 2+ years of demonstrated experience in team management/development or project leadership required.

• Industry & Data-Driven Sales Expertise: Knowledge of food industry or retail channel dynamics paired with experience in customer-focused, fact-based selling.

• Critical Thinking & Communication Skills: Demonstrate strong critical thinking and problemsolving abilities along with high-level written and verbal communication skills, organizational planning, and adaptability.

• Teamwork & Workplace Collaboration: Respectful, approachable and team-oriented while building strong working relationships and a positive work environment.

• Travel & Licensing Requirements: Possess a valid driver's license and be able to travel up to 50% of the time, including visits to manufacturing facilities.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Capable of sitting for extended periods of time.

• Must be able to occasionally lift up to 25 lbs.

• Frequently required to sit; stand; walk; reach with hands and arms.

• Specific vision abilities required include close vision, distance vision, peripheral vision and depth perception.

• Able to travel as needed.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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