Remote New

Help Desk Supervisor (57128)

Capitol Bridge
$55,000.00 - $60,000.00 Salary
life insurance, vacation time, paid holidays, sick time, 401(k), retirement plan
United States, Virginia
Mar 06, 2026
Description About Capitol Bridge Founded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews. Capitol Bridge is seeking a dynamic and experienced individual to join our team as aHelp Desk Supervisor remotely near El Paso TX or Weston FL to support an important government project. As a leading organization, Capitol Bridge provides top-tier services while prioritizing security and compliance. A Senior Help Desk Operator plays a crucial role in providing advanced technical support and assistance to end-users within an organization. This position involves a combination of technical expertise, leadership skills, and excellent customer service to ensure efficient resolution of IT-related issues. The Help Desk SUpervisor not only resolves complex problems but also guides and mentors team members. This role requires a deep understanding of the organization's IT infrastructure, applications, and user needs. This position is contingent on contract award and successful completion of Security clearance requirements. Location: Remote (Near El Paso TX or Weston FL) Salary: $55,000-$60,000 yearly Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included) Company sponsored Life Insurance. 401K Retirement plan. Vacation Leave and Sick Leave Employee Assistance Program Paid Training Paid Holidays Duties and Responsibilities The Help Desk Supervisor shall be under the direct supervision of the Help Desk Manager and shall interface with him/her regarding all performance, technical, or personnel matters. Supervise contractor personnel to ensure effective and timely processing of work assignments. Review the work completed by contractor personnel and ensure that procedures, operations, and directions issued by Contractor upper management have been complied with and satisfactorily implemented. Monitor the workflow to ensure minimum backlog and maximum productivity, and shall prepare documentation regarding any performance deficiencies. At the discretion of Contractor upper management, the Help Desk Supervisor shall brief newly assigned personnel regarding duties and functions as assigned, and monitor their progress. Maintain time and attendance and production logs of each employee supervised and shall certify the accuracy of the information. Prepare daily and weekly staffing production and error reports for submission to Contractor or government management. Expected to answer calls and emails in addition to duties above. Has overall responsibility for help desk staff and the activities associated with the identification, prioritization, and resolution of reported problems. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved appropriately. May maintain responsibility for development, maintenance and integrity of help desk software. Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports. Screenings Requested: You may receive requests for background checks and/or drug screening regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity. *Please be aware that our organization and our client adhere to stringent security regulations, necessitating a thorough background screening process for all potential hires. We value transparency and want to inform you that this screening may result in a delay of at least 60 days prior to onboarding. Rest assured, we are committed to maintaining a secure and compliant work environment. We appreciate your understanding and cooperation as we prioritize the safety and confidentiality of our operations. Reasonable Accommodation If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. Qualifications Operations Help Desk Supervisor Requirements: Bachelor's degree in business, operations management, communications or administration. For equivalency, one year of experience equals one year of education. For equivalency, one year of education equals one year of experience. 6 years of experience in a customer service operation setting 2 years management and supervisory experience A multilingual speaker is a plus. Must be capable and skilled in oral and written communications and be able to apply these skills in communicating with all levels of management within DEA and the customers supported by the contract. Must effectively and efficiently plan, organize, and manage all Help Desk employees assigned to the specific task area. Advanced Microsoft Office experience with an emphasis on Excel, Teams, and Outlook Email. Must be in Weston FL or El Paso, Texas.