Service Coordinator

The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. Jamar delivers dependable, industry-leading results fueled by innovation, safety, and field leadership. Our diverse, collaborative, and people-centered culture encourages new ideas, values relationships, and strives to make a positive impact in the communities we serve. We are driven by growth, excellence, and the belief that diverse perspectives lead to the best solutions.

You're the voice, the navigator, and the strategist steering technicians, projects, and customers toward smooth landings. If you want a role where quick thinking and flawless coordination aren't just appreciated-they're essential-this is where you belong.

Essential Duties & Responsibilities:
To successfully perform this role, an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge, skills, and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• Facilitate crew scheduling for projects, maintenance, inspections, and service calls within the Service Department.
• Serve as the primary point of contact for client inquiries, providing accurate information and exceptional service.
• Partner with Project Managers and Service Account Managers to coordinate field labor and ensure seamless project and service delivery.
• Manage service requests endtoend, from intake through completion, using the dispatch system to monitor progress and allocate technicians.
• Track manpower availability and open work orders; assign technicians promptly based on priority and workload.
• Answer service calls and follow up with customers in a timely and professional manner.
• Document and categorize all incoming work requests-via phone, email, or in person-before entering them into dispatch software.
• Verify billing details (billto information, PO numbers, spending limits, warranty status, and billable criteria) prior to processing requests.
• Actively manage the dispatch console, including realtime technician adjustments and rescheduling.
• Confirm completion of inspections, review inspection forms, prepare field quotes, and collaborate with Service Account Managers for approval.
• Accurately input new maintenance and warranty inspection contracts into internal systems.
• Provide training and workflow support to technicians and service team members to ensure efficiency and customer satisfaction.
• Address customer complaints and escalate issues to management when appropriate.
• Assist with timesheet review, time tracking, accounts receivable followups, and general billing support.
• Conduct customer surveys as needed to support service quality initiatives.
• Support Architectural Department activities, ensuring compliance with established SOPs.
• Perform additional duties as assigned.

Required Education & Experience:

• One year or more of experience in a service-oriented or complex business office, with emphasis on scheduling and client management.
• Proficient in Microsoft Office (Outlook, Word, Excel) or similar record-keeping software.
• Ability to quickly learn and navigate company systems, including CenterPoint, WebApps, Samsara, and SharePoint.
• Working knowledge of iPhone and iPad functionality.
• Excellent interpersonal and communication skills.
• Strong attention to detail, organizational skills, and ability to multitask effectively.

Other Details:

• This role will report in-person to our Duluth, MN office.
• All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

What Sets Us Apart:
Safety - You are part of a team that practices safety first in all we do.
Innovative Culture - Where all ideas are valued and new concepts are encouraged, ensuring continuous growth and out-of-the-box thinking.
Onboarding - Coordinated support to ensure integration into the company, complete understanding of role and team members,
Collaborative Environment - Join a collaborative workspace where support and open communication are the foundation, leading to stronger relationships and teams.
Continuous Learning - Access to resources and opportunities for day-to-day learning, and professional development
Community Engagement - We encourage and support community involvement and volunteer work, providing opportunities to give back and make a positive impact in their communities
Impact - Be a part of a company that makes a difference, both the in market and in the community.

Compensation & Benefits:

• The expected hourly compensation range for this position is $22.60 - $33.90. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, experience, and market conditions.
• This position is eligible for profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:
  
  
  
  
  • Comprehensive Health Coverage: Medical, Dental, & Vision Options
  • Employer-Paid Coverage: Group Term Life, Short & Long-Term Disability Coverage
  • 401K with Employer Match
  • Discounted Company Stock (Employee Stock Purchase Plan)
  • Profit Sharing
  • Generous Paid Time Off & Paid Holidays
  • Employee Referral Bonus Program
  • Robust Training/Development & Professional Growth Opportunities
  • Exclusive Discounts: Access to Perks Marketplace Discount Program
  • Company Engagement, and More
  
  
  
  

Disclaimer: The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for this classification. All personnel may be required to perform duties outside of their typical responsibilities on occasion as needed.

This position is not eligible for sponsorship.

The Jamar Company does not set fixed deadlines for applications to open positions.

The Jamar Company is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability and need assistance with the application process, or if you're experiencing difficulty using our website to apply for a position, please reach out to our Human Resources department at careers@jamarcompany.us

Equal Opportunity Employer, including individuals with disabilities and veterans.