IT Admin Support - Part-time

About Firstsource

Firstsource is a specialized global business process management partner, and an RP-Sanjiv Goenka Group company. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

Job Summary

The IT Administrative Support position provides basic administrative and operational support to the IT department. This position assists with tracking IT requests, maintaining documentation, coordinating equipment, and helping ensure daily IT operations run smoothly.

Responsibilities

• Manage asset returns process
• Handles inquiries from current and former employees to assist with returning equipment, both on phone and by email
• Update return trackers with data
• Generate UPS labels to send to employees and former employees via email or UPS
• Schedule UPS pickups for these employees and former employees
• Ship boxes with packing material to employees and former employees if needed
• Handle inbound shipments for inventory
• Assist with inventory tasks
• Other related duties assigned as needed

Required Qualifications

• High school diploma or equivalent
• Knowledge ofMS Office (Outlook, Word, Excel)
• Excellent verbal and written communication skills
• Excellent customer service, problem solving, organizational, and multi-tasking skills
• Ability to work both independently and in a team environment

Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.