New 
Associate SOC Operations Support Analyst
 Spectraforce Technologies | |
 United States, Georgia, Atlanta | |
 Mar 06, 2026 | |
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Title - Associate SOC Operations Support Analyst
Location- 1010 Delta Blvd., Atlanta, GA 30354-1989 United States Duration - 10 months assignment Responsibilities: The Associate SOC Operations Support Analyst provides front?line operational and technical support for SkyPro?supported devices, applications, and hardware within an SOC or operations support environment. This role supports field users, assists with incidents and service requests, and partners with senior analysts and vendors to ensure reliable operational support. Key Responsibilities * Provide first?level support for mobile devices (iOS), kiosks, and operational applications * Serve as an initial point of contact for incidents and service requests * Troubleshoot basic device, application, and connectivity issues * Assist with device provisioning, swaps, and lifecycle support * Log, track, and escalate incidents following SOC processes and SLAs * Coordinate with internal teams and external vendors for issue resolution * Monitor operational queues and dashboards to identify trends or recurring issues * Document resolutions and support procedures * Support deployments, refresh activities, and operational changes Qualifications: * 1-3 years of experience in technical support, SOC, NOC, or help desk roles * Experience supporting enterprise devices or hardware * Familiarity with iOS devices in a managed environment * Strong customer service and communication skills * Experience using ticketing systems (e.g., ServiceNow) Preferred / Nice?to?Have * Basic knowledge of BI tools or dashboards (e.g., Power BI, Tableau, or similar) * Experience viewing or interpreting operational dashboards or reports * Exposure to MDM tools, operational systems, or vendor coordination Skills * Operational and technical support * Device and hardware troubleshooting * Incident intake and escalation * Documentation and communication * Time management and prioritization | |