Provider Outreach and Education Representative I

Provider Outreach and Education Representative I

The Provider Outreach and Education (POE) Representative is responsible for providing education to providers/suppliers that focuses on reducing the Comprehensive Error Rate Testing (CERT) and reducing claim submission errors based on data analysis. This position produces educational material and web content on topics including enrollment, billing, coding, and new initiatives and delivers education through various innovative technologies.

• Provides one-on-one provider/supplier education
• Collects and analyzes data to track and trend for purposes of education and reduction of workloads in respective operational teams affected
• Excellent interpersonal and communication skills with the ability to lead in a group setting

• Educates, coordinates, and facilitates provider/supplier education opportunities via teleconference, online venues, leading in-person work groups, or group settings as the Subject Matter Expert (SME)
• Provides quality education in a timely manner to meet internal and external standards as outlines by the Centers for Medicare & Medicaid Services (CMS)
• Analyzes data and tracks trends in claim submission errors, appeals, telephone and written inquiries, or other data from operational teams, and educates as appropriate
• Maintains extensive knowledge of CMS rules, regulations, processing guidelines, and online reference information
• Communicates and coordinates with internal departments and senior leadership for educational opportunities that will help improve the workloads (volume, content, promotion of updates/changes, etc.) for each operational team, as applicable
• Researches, problem solves, and responds to complex inquiries from internal and external customers within specified timeframes
• Participates in, and actively supports, internal/external committee meetings such as Medicare Carrier Advisory Committee (CAC), coverage meetings, and Ask the Contractor Teleconferences (ACTs), etc.
• Creates and updates written publications, 508 accessibility compliant content for web pages, presentations, and proposals for national speaking opportunities
• Coaches and mentors' peers/employees on the education process, Medicare policies, standards, requirements, metrics, etc.
• Actively contributes or takes the initiative to plan the upcoming years' education events, such as onsite travel, webinars, and the contractor, etc.
• Ensure CMS reporting requirements are met with detailed information
• Creates and updates internal control documentation to stay in compliance with International Organization of Standards (ISO) metrics
• Understands and applies confidentiality and security guidelines
• Identifies process improvement opportunities and takes initiatives to streamline and communicate to management team
• Serves as an expert witness at trials

• Creates and interprets data analysis and runs reports as needed
• Other duties as assigned

• Associates degree or 4 years' Medicare experience
• Strong written and verbal communication skills
• Professional writing skills
• Demonstrated problem solving skills
• Ability to plan, organize and prioritize
• Ability to work under time constraints

• 4 years' Medicare experience
• Prior training and/or public speaking experience
• Previous call center experience
• Knowledge of the Medicare claims processing program
• Knowledge of CMS regulations and guidance

• Office Environment
• Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
• Requires prolonged sitting and telephone use
• Requires the use of office equipment such as computer terminals, telephones, copiers and printers
• Infrequent lifting to 40 pounds
• Require sitting, standing, walking, stooping, kneeling, carrying, reaching, pushing, and pulling
• Travel up to 30%

Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.

This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.

Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.

Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.

An employee in this position may be required to possess a "Federal Identification Card" (Federal ID) as a condition of employment. Federal ID's may include one of the following: Personal Identity Verification (PIV) card, Personal Identity Verification-Interoperable (PIV-I) card, a Local-Based Physical Access Card issued by CMS, or a Local-Based Physical Access Card issued by another Federal agency and approved by CMS. Obtaining a Federal ID and continued eligibility for this position may require the successful completion of a Federal Background Investigation performed by the Federal Government and a residency requirement that you have lived in the United States at least three out of the last five years. Failure to obtain a Federal ID may result in the removal from the position or termination of employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Below is the salary range for potential new hires.

Salary Range: The pay range for this position is $19.05 - $31.34 hourly, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Other Compensation: Incentive Plan & Lifestyle Benefit

This job will be closed 03/11/2026 at 8:00AM CST. No further applications will be considered.