Patient Service Coordinator I

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You were meant for Hopkins. Johns Hopkins Pharmaquip is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

Shift:

Casual/PRN

Rotating Shift

Location: Baltimore, MD

Position Summary:

• The Patient Service Coordinator I coordinates with customesr the most efficient method to schedule patient services.
• Exceeds customer expectations through the delivery of superior service demonstrating empathy, patience, and a positive attitude.
• Effective communication to ensure customers have a full understanding of the scope of service, on-going aspects of care, and fully understand coverage and financial responsibility.
• Coordinates scheduling for existing patients to ensure continuity of care.
• Demonstrates effective communication skills to evaluate caller needs, provide solution, and closure to requests.

Minimum Qualifications:

Education:

• High School Diploma or equivalent.
• Post high school education or training, preferred

Work Experience:

• 2 years customer service, preferred
• Experience working in a medical environment - familiarity with durable medical equipment, preferred
• 2 years call center, preferred

Knowledge:

• Basic Computer Skills
• Basic medical terminology for homecare field
• Customer service principals and service expectations

Skills:

• Effective and professional communication with customer and referral
• Effective verbal and written communication skills
• Multi-tasking - follow through for completion
• Call center experience, minimum of 6 months
• Timeliness - prioritization of work
• Adaptive, empathetic, and patient - positive attitude
• Time management, priority setting & organization skills

***Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 15.00/hour - Maximum 24.09/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.