Director Customer Success Business Operations (Informatica)

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As the Director of Business Operations, you will serve as the strategic engine for the Informatica Customer Success EVP, orchestrating an ecosystem. You will sit at the intersection of strategy and execution, ensuring our leadership team moves with the speed and precision required in the Agentic Era.

Your mission is threefold: Maximize the EVP's impact, Operationalize our global customer strategy, and Synchronize cross-functional execution across the Salesforce landscape.

Core Responsibilities

• Strategic Orchestration: Architect and manage the business's V2MOM (Vision, Values, Methods, Obstacles, and Measures). You will track progress, hold stakeholders accountable, and ensure high-level goals translate into daily action.

• Performance & Retention Operations: Drive the "deep inspection" of critical business health metrics, with a primary focus on meeting annual attrition targets. You will support the planning cycles and intervention strategies required to ensure the organization hits its scorecard benchmarks and maintains a high-performance culture.

• Executive Leverage: Partner with the EVP to prioritize high-value engagements. You will lead briefing cycles, design presentation narratives, and ensure the EVP is positioned for success in every internal and external interaction.

• Operational Rhythm: Design and maintain the "heartbeat" of the organization. This includes overseeing QBRs, Company Kick-off engagement (CKO), and leadership summits, ensuring these forums focus on the right strategic levers.

• High-Stakes Engagement: Oversee global customer interactions and executive escalations. You will define measurable outcomes for customer meetings to ensure every touchpoint drives long-term value.

• Business Intelligence & Flow: Act as a bridge between the EVP and the broader team. You will manage the budget, triage information flow, and represent the EVP in key meetings to accelerate decision-making.

What We're Looking For

The ideal candidate is a high-EQ operator who can "zoom out" to see the 30,000-foot strategy and "zoom in" to fix a tactical bottleneck.

• Experience: 5+ years of high-level strategy & operations or consulting experience within a global SaaS environment.

• Strategic Mindset: Proven ability to drive the Salesforce V2MOM method or similar goal-setting frameworks to achieve measurable results.

• The "Glue" Factor: Exceptional relationship-building skills. You can navigate a matrixed organization and influence leaders without needing formal authority.

• Communication Mastery: You can distill complex business challenges into clear, executive-ready briefings and presentations.

• Agility: Comfort operating in a fast-paced, "get things done" culture where priorities can shift alongside AI innovation.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.