Process Improvement Analyst - Charlotte, NC

Location: Charlotte, NC (Candidate will have the flexibility to work out of their home office but must reside in Charlotte, NC)

Schedule: Full-time, Exempt

Why Join ORC?

The Right Work. The Right People. The Right Culture.

Right of Way is where infrastructure meets innovation-shaping roads, utilities, and communities for the future. At ORC, we offer more than a job-we offer purpose, stability, and growth. You'll join a team that values collaboration, workplace flexibility, and long-term opportunity.

What We Offer

• Competitive base pay: $73,000-$86,000 per year
• Health, dental, and vision benefits
• 401(k) with company match and disability coverage
• Paid time off, sick time, and holidays
• Tuition reimbursement and professional training
• Recognition programs and growth opportunities
• ClassPass and Breethe Memberships

What You'll Do

Process Improvement & Initiative Enablement (Primary Focus)

• Lead current-state and future-state process mapping for enterprise initiatives, including technology-enabled and cross-functional work.
• Partner with business leaders and IT to translate business needs into clearly defined processes, workflows, and initiative requirements.
• Support initiative intake and planning by gathering data, clarifying scope, identifying dependencies, and documenting decision points.
• Prepare initiatives for entry into planning and execution sprints by ensuring process clarity, stakeholder alignment, and readiness.
• Identify inefficiencies, bottlenecks, and friction points and recommend practical, scalable improvements.
• Support pilots, phased rollouts, and early-stage implementations by refining processes based on real-world feedback.
  
  

Process Integrity & Post-Implementation Refinement (Secondary, Supportive Focus)

• Conduct light-touch process health checks post-implementation to assess adoption, usability, and consistency.
• Identify gaps between intended process design and actual execution, with a focus on systemic issues rather than individual performance.
• Partner with stakeholders to understand why deviations occur, diagnose root causes of process friction such as design gaps, system constraints or ambiguous handoffs.
• Recommend targeted process refinements to improve clarity, efficiency, or sustainability.
• Create SOPs and process documentation and update as refinements are needed.

Cross-Functional Collaboration & PMO Support

• Work closely with IT, the CIO, and software development leadership to align business process needs with technical solutions.
• Coordinate with functional leaders across the organization to gather inputs, facilitate discussions, and drive shared understanding.
• Maintain strong organization and visibility across initiative backlogs, planning sprints, and active workstreams.
• Support the Director of PMO with analysis, documentation, and preparation for leadership discussions and decision-making.
• Contribute to the evolution of ORC's PMO, Quality, & Process practices as the function matures.
  
  

We're Looking for Someone Who

• Demonstrates strong process thinking and design
• Excels at stakeholder facilitation and influence
• Applies analytical problem-solving skills effectively
• Shows strong organization and prioritization abilities
• Is comfortable operating in evolving environments
• Brings a continuous improvement mindset
• Communicates effectively with strong verbal and written skills

Minimum Requirements

• Minimum of (3) three years of experience in process improvement, operational excellence, PMO support, or similar roles
• Must be able to demonstrateexperience with process mapping, workflow design, and documentation
• Must have experience working cross-functionally with business and technology stakeholders
• Must own an iOS or Android smartphone to access ORC systems
• Legally authorized to work in the United States without sponsorship/visa

Bonus Pointsif you have:

• Experience supporting enterprise initiatives or technology-enabled process change.
• Familiarity with Jira or similar initiative/project management tools.
• Familiarity with LucidChart or other similar process mapping tools.
• Exposure to quality frameworks, continuous improvement methodologies, or operational excellence practices.
• Experience in a growing or scaling organization.

Relocation and per diem are not provided

Ready to Apply?

Make your mark on projects that matter. Apply now to join a supportive team that invests in your future.

Our job titles may span more than one career level. Compensation for this position is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for benefits and employee travel reimbursements.

ORC is one of America's most respected right-of-way acquisition firms. Our services not only include providing outsourced right-of-way services to public agencies, but also electric transmission, oil and gas pipelines, fiber optic, and sewer and water infrastructure. We are excited to be part of the renewable energy forefront for wind and solar projects.

Employees must avoid any relationship or activity that might impair, or even appear to impair, their ability to make objective and fair decisions when performing their jobs. To avoid conflicts of interest, employees are prohibited from performing any services for clients or perceived clients during nonworking time that are normally performed by ORC, including the sale of real estate.

Physical Requirements: While performing the duties of this job, the employee is regularly required to clearly communicate and exchange information in person, via phone and email. Substantial repetitive movements of the wrists, hands and/or fingers due to high amounts of computer usage and typing. Expected to spend long spans of time in front of a computer screen. Able to read, understand and interpret department related documents and data. This is a largely sedentary role; however, the employee is occasionally required to move about inside the office to access files, office equipment and to interact with other members of the staff.