Mortgage Operations Manager

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country.

The Opportunity: Our Mortgage Operations team is looking to add a new role to their team. The Mortgage Operations Manager is responsible for leading and overseeing the loan processing and closing teams. Focus is on building highly effective teams, streamlining workflows, and ensuring loans are processed and closed quickly and with high quality. This role will drive operational excellence, ensure compliance, and support the delivery of mortgage products aligned with organizational goals.

What You'll Do:

• Cultivate, develop, and retain high-performing teams through targeted coaching, mentoring, and upskilling. Foster a culture of adaptability, collaborating with internal and external stakeholders to unlock new opportunities.
• Lead initiatives to develop new and more innovative, efficient processes to improve overall end-to-end cycle times and/or quality.
• Manage multiple priorities, delegate effectively, and maintain accuracy under pressure.
• Act as a liaison between sales and processing to reduce and resolve escalations, clarify guidelines, and maintain transparency. Provide coaching, training, and development with team members.
• Stay up to date on compliance with federal, state, and investor guidelines throughout the loan process.
• Collaborate with all areas of mortgage and DFCU Financial to align operational goals with business objectives.
• Support the rollout of new mortgage products by adapting team workflows and resources.
• Ensure accurate, timely reporting of production metrics, errors/exceptions, QC reviews, and compliance data. Share successes and opportunities through monthly scorecards.
• Identify patterns, capacity, and staffing needs to ensure KPI's are met.

What You'll Need:

• Bachelor's degree in business, finance, or related field preferred or equivalent work experience.
• Minimum 5 years' experience in mortgage operations with leadership responsibilities.
• Ability to lead and influence distributed teams, driving accountability and consistent performance.
• Strong understanding of mortgage processing and closing procedures.
• Familiarity with loan origination systems and document management platforms.
• Proficient with compliance and regulatory requirements (TRID, ECOA, RESPA, HMDA).
• Experience with Michigan and Florida housing programs or government-backed loan products, preferred.

• Proficient in Microsoft 365.
• Demonstrated analytical and problem-solving skills.
• Able to initiate and embrace change.
• Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.

What We Offer:

• Potential for a hybrid work schedule
• 401k plan match, dollar for dollar up to 4%
• 401k additional employer contribution after one year at 5%
• Employee bonus program
• Medical, dental and vision insurance effective date of hire
• Health savings account (HSA)
• Flexible spending accounts for medical and dependent care expenses
• Adoption assistance for qualified expenses maximum $10,000 per child
• Wellness initiatives and reimbursements
• Pre-paid legal services plan
• Identity protection plan
• Accident supplemental plan
• Short & long term disability plans paid for by company
• Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
• Pet Insurance
• Free financial planning assistance
• Numerous fun employee events throughout the year
• Volunteer and community engagement opportunities
• Employee loan discounts (closed-end loans)
• Service / anniversary awards
• Employee discounts for company logo wear
• Employee referral payouts for recruiting your friends and family
• Paid lunch time
• Tuition reimbursement / Education assistance
• Ongoing training opportunities
• Leadership development program
• Paid time off
• Paid holidays (13 per year)
• Flexible scheduling for students

Equal Opportunity Employer / Disabled / Veterans