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**IN ORDER TO BE CONSIDERED FOR THIS POSITION CANDIDATE MUST BE SERVING PERMANENTLY IN THE TITLE OF CUSTOMER INFORMATION REPRESENTATIVE, OR BE REACHABLE ON THE CUSTOMER INFORMATION REPRESENTATIVE LIST, EXAM #3043.**
The Department of Transportations (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment.
Under direct supervision, the selected candidates will provide customer service utilizing computer databases and information technology to access information; responds to more complex and technical inquiries; coordinates responses to emergency problems; monitors radio, phone and email in the prescribed manner; transmits information to field personnel, permittees, and office personnel; records, tracks, and responds to telephone, email and walk-in inquiries, providing information as needed; records complaints and requests, and conducts research to resolve problems; forwards unresolved matters to appropriate staff and offices for further action; performs accurate data entry and retrieval on various systems; prepares written responses and creates comprehensive and accurate reports; participates in training sessions as needed and may be required to work unscheduled or extended tours based on operational needs; performs related clerical administrative tasks and computer support work.
CUSTOMER INFORMATION REP - 60888
Minimum Qualifications 1. A baccalaureate degree from an accredited college or university; or
2. An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in "2" above; or
4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent.
To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time experience described in "2" above.
To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.
Preferred Skills
Preference will be given to candidate that has intermediate to advanced computer skills related to MS Office Suite, and very good communication, organization and writing skills.
**IN ORDER TO BE CONSIDERED FOR THIS POSITION CANDIDATE MUST BE SERVING PERMANENTLY IN THE TITLE OF CUSTOMER INFORMATION REPRESENTATIVE, OR BE REACHABLE ON THE CUSTOMER INFORMATION REPRESENTATIVE LIST, EXAM #3043.**
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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New York City Department of Transportation
$43,477.00 - $70,085.00
Mar 05, 2026