Travel Consultant

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E atbcdme.com/careers

About the role:

We are looking for a Group Air Program Coordinator to join our dynamic team. In this role you will work alongside your teammates and with clients to oversee the setup and delivery of group air reservations, reporting, invoicing and final billing / reconciliation. This role requires a wide range of responsibility, including the ability to guide clients through the established processes, assist in the development of new processes, and serve as the primary point of authority on all air aspects of the meeting / event for the client meeting owner/stakeholder. If you are super detail oriented, customer service focused and a team player, read on!

As a Group Air Program Coordinator, you will:

• Provide consultation to client meeting owner about group air ticketing process, recommendations and other considerations

• Have thorough knowledge of meeting specific air requirements, rules and SOPs
• Produce Air Analysis reports upon request
• Create meeting / event Profile to link air booking into the Sabre system and upload attendee lists for agent access
• Serve as liaison between attendees, client meeting owner / stakeholder and meeting planner for policy deviation requests
• Review attendee itineraries and reports, throughout the meeting / event, to ensure the program stays within budget and advise client meeting owner / stakeholder if additional funds are needed.
• Monitor seat assignments and flight changes
• Run final reports, (ticketing summary including refunds, final arrival & departure, savings summary) and send to internal meeting planner within required timeframe.

You're good at:

• Managing multiple priorities and being adaptable. You have exceptional problem-solving skills, are calm under pressure.
• Teamwork. It takes a village.
• Cvent, Excel and Microsoft Office Suite.
• Providing superior customer service. You understand that it is a person that is attending your event and to go above and beyond to ensure they have the best experience possible.

You might also have:

• A college degree from a 4- year institution.

• Ideal candidate possesses 2+ years in a group air coordinator role.

You should know:

• This role is (virtual and operates in the Eastern time zone).
• Our standard working hours are 9:00 AM -5:30 PM.

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Travel Consultant is between $24 - $31 per hour. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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