New

Sr Manager, Commercial Intake Specialist - LA28

T-MOBILE USA, Inc.
$120,400 - $217,200Corporate Bonus Target: 20%
life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
United States, California, Los Angeles
5860 South Vermont Avenue (Show on map)
Mar 05, 2026
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Sr Manager, Commercial Intake Specialist is responsible for designing and leading the end-to-end customer intake and success management function for a highly strategic enterprise client. This role serves as the primary interface with the customer's leadership, translating complex and high-volume demands into structured, compliant delivery outcomes. By orchestrating cross-functional teams, partners, and suppliers, the Senior Manager ensures operational rigor, governance, and scalable execution under peak-event conditions. Leveraging data-driven insights, this leader drives prioritization, risk mitigation, and executive-ready decision support to protect T-Mobile's brand and commercial objectives. The position is critical in establishing an enterprise-grade operating system that enhances T-Mobile's global credibility and ability to deliver at Olympic scale. Job Responsibilities: Lead and manage the GTM business relationship with the customers Sr leaders on a day-to-day basis. Responsible for the Customer Sales Success Intake team supporting the customer, including performance management, coaching, and capability development Establish and own the end-to-end intake strategy for the customer and partners Ensure consistent, high-quality customer engagement and escalation management for high-visibility stakeholders Align intake execution with T-Mobile for Business commercial objectives, contractual commitments, compliance requirements, and operational capacity. Serve as the primary cross-functional coordination lead across Sales, Operations, Finance, Legal, Program Management, and external partners to drive timely delivery. Establish governance, metrics, and dashboards to track intake volume, service performance, readiness, and delivery outcomes; provide executive-ready reporting. Oversee billing accuracy, account governance, and reporting tied to the customers activity & establish metrics and dashboards to track intake performance, service delivery, and operational readiness Education and Work Experience: Bachelor's Degree Business Management, Engineering, Finance and Corporate Strategy (Required) 2-4 years 3 years of related experience, or an advanced degree with 1 year of related experience, or an equivalent combination. Experience in customer success leadership, operational discipline, and strategic thinking, with the credibility to represent T-Mobile for Business to customers' executive stakeholders. (Required) Knowledge, Skills and Abilities: Build / Lead Intake Management Function: Experience standing up and operating an end-to-end intake model (capture, triage, prioritization, fulfillment) for complex, high-volume requests. (Required) Enterprise Customer Success: Experience managing high-visibility enterprise stakeholders, delivering a premium service experience, and owning escalations through resolution. (Required) Cross-Functional Execution Leadership: Proven ability to drive outcomes across Sales, Operations, Finance, Legal, Program Management, and partners using governance, influence, and clear accountability. (Required) Risk, Dependency & Capacity Management: Demonstrated experience identifying delivery risks and cross-team dependencies early, managing capacity constraints, and driving mitigation plans to closure. (Required) Executive Level Communication: Experience preparing executive-ready updates and building reporting that provides visibility into volume, performance, risks, and readiness. (Required) People Leadership: Experience hiring, coaching, and performance-managing teams; establishing service discipline and building capability in a fast-moving environment. (Required) Financial & Billing Governance: Experience ensuring intake decisions translate into accurate billing, tracking, and reporting; comfortable partnering with Finance on controls and revenue integrity. (Required) At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $120,400 - $217,200 Corporate Bonus Target: 20% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.